Patient Relations Coordinator II-Patient Safety and Compliance

4 weeks ago


Portland, United States MaineHealth Full time

Summary

This is a regional position: The Patient Relations Coordinator II contributes to the organization's overall goal to deliver on MaineHealth's mission - "Working together, so our communities are the healthiest in America."

The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, helps enhance patient and family experience by serving as a resource and collaborating on improvement projects, and participates in organization-wide efforts to address salient trends in patient complaints and grievances.

This position works closely and collaboratively with provider and clinical leadership to resolve complaints and grievances and to share patient advocacy requests and compliments.

  • Strong customer service skills, excellent written and verbal communication skills a must.
  • Ability to listen carefully and patiently, to identify source of patient dissatisfaction, and to maintain confidentiality. Professionalism and composure are required while handling challenging patients and family members, balancing objectivity for the patient and the medical staff in reporting. Ability to develop relationships throughout the organization for identifying and working through patient complaints to resolution.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

    • Education: Associate's degree with at least five years of relevant healthcare experience OR bachelor's degree with at least three years of relevant healthcare experience required.
    • License/Certifications: N/A
    • Experience: See "Education"
    • Knowledge of CMS regulations about patient complaints and grievances preferred
    • Familiarity with performance improvement tools and concepts, e.g., plan-do-study-act, preferred
    • Proficiency in Microsoft Office suite or equivalent preferred
    • Familiarity with electronic health records preferred
    • Effective verbal and written communication skills
    • Strong critical thinking skills and attention to detail
    • Collaborative and team oriented

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org

  • Portland, United States MaineHealth Full time

    The Patient Relations Coordinator II manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking pat Relations, Patient, Compliance, Safety, Healthcare


  • Portland, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Relations Coordinator II plays a crucial role in managing patient feedback and concerns. This position is dedicated to ensuring that all patient grievances are addressed promptly and collaboratively.Key ResponsibilitiesOversee the resolution of patient complaints, ensuring thorough documentation and communication throughout the...


  • Portland, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Relations Coordinator II plays a crucial role in managing patient feedback and concerns. This position requires a proactive approach to address patient grievances in a timely and collaborative manner, ensuring all interactions are well-documented.Key ResponsibilitiesEffectively manage and resolve patient complaints, ensuring that...


  • Portland, Maine, United States MaineHealth Full time

    OverviewThe Patient Relations Coordinator II is responsible for effectively managing patient concerns and grievances in a prompt and collaborative manner, ensuring comprehensive documentation throughout the process. This role involves keeping patients informed during the resolution of their complaints, maintaining a tracking system for patient issues, and...


  • Portland, Maine, United States MaineHealth Full time

    Position OverviewThe Patient Relations Coordinator II plays a crucial role in managing patient feedback and concerns. This position is essential for fostering a positive relationship between patients and the healthcare system.Key ResponsibilitiesEffectively handle patient complaints and grievances, ensuring a timely and collaborative resolution.Maintain...


  • Portland, Maine, United States MaineHealth Full time

    OverviewThis position is integral to MaineHealth's mission of promoting health and wellness within our communities.The Patient Relations Coordinator II plays a crucial role in managing patient feedback, including complaints and grievances, ensuring that all issues are addressed promptly and collaboratively. This role involves maintaining accurate...


  • Portland, Maine, United States MaineHealth Full time

    OverviewThis position is essential for maintaining the organization's commitment to providing exceptional care within MaineHealth's mission - "Working together, so our communities are the healthiest in America."The Patient Relations Coordinator II plays a pivotal role in addressing patient concerns and grievances efficiently and collaboratively, ensuring...


  • Portland, Maine, United States MaineHealth Full time

    OverviewThis role is essential to the mission of MaineHealth, which is dedicated to ensuring the health of our communities.The Patient Relations Coordinator II plays a pivotal role in managing patient feedback, including complaints and grievances, ensuring that these are addressed promptly and collaboratively. This position is responsible for maintaining...


  • Portland, United States Summit Oral Surgery Full time

    Front Desk Coordinator Summit Oral Surgery is seeking a dynamic and outgoing Front Desk Coordinator to join our start-up practice in North Portland. This is a great fit for someone who enjoys interacting with people, has a knack for problem-solving, and is eager to grow within a dynamic healthcare environment. We are looking for a person with an...


  • Portland, Oregon, United States Summit Oral Surgery Full time

    Front Desk CoordinatorSummit Oral Surgery is seeking a dynamic and outgoing Front Desk Coordinator to join our start-up practice in North Portland. This is a great fit for someone who enjoys interacting with people, has a knack for problem-solving, and is eager to grow within a dynamic healthcare environment.We are looking for a person with an exceptional...


  • Portland, United States Summit Oral Surgery Part time

    Front Desk Coordinator Summit Oral Surgery is seeking a dynamic and outgoing Front Desk Coordinator to join our start-up practice in North Portland. This is a great fit for someone who enjoys interacting with people, has a knack for problem-solving, and is eager to grow within a dynamic healthcare environment. We are looking for a person with an...


  • Portland, United States Integrated Pain Management Medical Group, Inc. Full time $20 - $22

    Job DescriptionJob DescriptionThe Patient Care Coordinator manages communication between patients, family members, attorneys, and care providers in all aspects of patient care. The PCC answers incoming calls, emails, and chats to ensure each patient receives the best service possible. This position is a dedicated partner to clinical staff and is responsible...


  • Portland, Maine, United States Maine Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Maine Health. As a Patient Access Coordinator, you will be the initial point of contact for patients, providing exceptional customer service and ensuring a smooth and efficient registration process.Key ResponsibilitiesProvide accurate and complete...


  • Portland, United States Central City Concern Full time

    Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community...


  • Portland, Oregon, United States UnitedHealth Group Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Care Coordinator to join our team at UnitedHealth Group. As a Patient Care Coordinator, you will play a critical role in ensuring the smooth delivery of patient care services.Key ResponsibilitiesCoordinate Patient Care: Work collaboratively with healthcare professionals to coordinate...


  • Portland, United States Central City Concern Full time

    Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community...

  • Patient Coordinator

    4 weeks ago


    Portland, United States King's Medical Group Full time $18 - $20

    Job DescriptionJob DescriptionSummary: Provides customer service to patients and physician’s offices; also provides administrative support for front desk and site operations.Essential Duties and Responsibilities include the following. Other duties may be assigned.Exercises the greatest degree of discretion in the handling and dissemination of confidential...


  • Portland, United States HR Annie Consulting Full time $19 - $23

    Job DescriptionJob DescriptionIf you're someone who thrives as part of a team, has a passion for supporting your community, and takes pride in your organization and communication skills, we want to talk with you!About Us: At Wallace, we’re a Federally Qualified Health Center dedicated to providing affordable, high-quality medical and dental care to...


  • Portland, United States Trupp HR Full time

    The Children's Clinic - Patient Care Coordinator Job Overview: The Care Coordinator is responsible for providing social support while helping patients and their families to navigate and access community services and other resources, adopt healthy behaviors, and facilitate continuity of care by providing client follow-up. Duties will include using reports,...


  • Portland, Oregon, United States LHH Recruitment Solutions Full time

    Become a Key Member of Our Healthcare Team as a Patient Registration CoordinatorWe are thrilled to present an excellent opportunity for a committed Patient Registration Coordinator to become part of our organization. If you have a strong dedication to delivering exceptional service and ensuring patient contentment, this position is an ideal match for...