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Field Support Technician
2 months ago
*Description:*
This role will work with managers and executive sponsors to initiate and lead data management projects and programs supporting strategic business in Global Workplace Solutions (GWS). This is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will collaborate with a cross-functional team of subject matter expert (SMEs) resources charged with establishing operational capability for service delivery teams.
The purpose of this position is to provide complex research, system data management/analysis, reporting, and coordination of data for client outsourcing programs.
o Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues.
o Maintains a daily backup of all network files.
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Performs software and hardware inventory.
o Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
o Strong focus on customer service and communication skills (exceptional).
o Ability to triage incoming ticket requests and prioritize.
o Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
o Routine reporting and data integrity.
*Skills:*
Desktop, Windows 10, outlook, Hardware, Troubleshooting, O365, M365, MS Intune, Office 365, A+, Network+, Dell Hardware
*Top Skills Details:*
Desktop,Windows 10,outlook,Hardware,Troubleshooting,O365,M365,MS Intune,Office 365
*Additional Skills & Qualifications:*
Resource's typical working day:
o Provides level I & II end-user support for software and hardware issues.
o Oversees the daily operations of the local area network.
o Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
o Troubleshoots Desktop Virus and malware issues
o Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
o Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
o Provides recommendations of program changes to correct software problems.
o May provide informal assistance such as technical guidance and/or training to coworkers.
o May coordinate work and assign tasks.
*Experience Level:*
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
