Ricoh Production Field Service Technician

3 weeks ago

Albuquerque, United States Pacific Office Automation Full time
Job DescriptionJob Description

Pacific Office Automation is a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 7 states – Oregon, Washington, California, Arizona, New Mexico, Utah, and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta copiers, printers, faxes and multifunctional devices. Yet our focus remains local. We are seeking experienced and skilled Copier and Printer Field Service Technicians for our Albuquerque, NM Location.

Our ideal candidate must be a skilled technician with experience in the Copier and/or Printer Repair and technology industry. The Service Technician is responsible for coordination of all activities regarding the service of copiers/printers and customers in their territory. This includes but is not limited to field service activities, pre and post-installation machine service, fiery/controller installation and service, and ongoing training and development. The Service Technician will also be required to maintain performance that is comparable to industry benchmarks, while focusing on high levels of customer retention and award-winning service.

Company Benefits:

Pacific Office Automation offers a competitive salary and an outstanding benefits program, including:

• Medical/dental/vision insurance

• Matched 401(k)

• Paid Training and Certification

• Company Vehicle

• Company paid trips

Primary Objectives/Scope: Maintain and repair assigned territory machines. Meet and exceed departmental service and profitability goals.

Responsibilities: Other duties may be assigned to meet business needs

• Routinely demonstrates and creates a helpful and positive work culture.

• Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors.

• Conducts self at all times in accordance with the companies Code of Conduct.

• Meet or exceed team productivity goals on key performance measurements.

• Meet or exceed all inventory integrity goals including line-item accuracy and dollar value variance.

• Meet or exceed financial targets including parts cost per call.

• Maintain technical knowledge on all products.

• Make recommendations to Branch Technical Manager for any identified service training needs.

• Assist Sales department with sales demos as requested.

• Perform service calls on those machines showing up on “Excessive Activity and 3 and 30” report.

• Perform tech-assist calls with other members of the service team.

• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

Requirements

Qualifications: Successful candidates will have 2+ years supporting copier / printer office equipment. He/she will also have good basic knowledge of computers and computer networks. Additionally, candidates should possess a strong work ethic and have a track record of personal growth & development.

• Product Lines Pacific Office Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Oce, Lexmark, HP.

Certification and/or hands-on experience with one or more of these product lines is required.

• Excellent communication skills, verbal and written; strong customer service skills.

• Strong relationship management skills with customers, vendors and employees within the company required.

• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.

• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.

• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.

• Must have strong ethics and work as an effective, collaborative team member.

• Strong Computer literacy - Fiery / controller experience is a plus.

• A self-starter with the ability to work extra hours as necessary and during peak periods.

Working Conditions:

Physical demands: Standing, bending, kneeling, sitting, walking, speaking, regular application of basic manual skills (driving, keyboard, eye/hand coordination). Working with hands – manual dexterity. Must be able to lift up t0 50 lbs.

Mental demands: Problem-solving, verbal communication, customer contact, comprehending technical documents & instructions, multi-tasking, mental acuity.

  • Ricoh Production Field Service Technician

    6 days ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Ricoh Production Field Service Technician

    4 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is a recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 7 states – Oregon, Washington, California, Arizona, New Mexico, Utah, and Colorado. We are the largest private dealership in the...

  • Printer Field Service Technician

    4 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Printer Field Service Technician

    3 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Konica Minolta Production Field Service Technician

    2 months ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Konica Minolta Production Field Service Technician

    3 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Sharp Field Service Technician

    2 months ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Sharp Field Service Technician

    3 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Canon/ Oce' Field Service Technician

    2 months ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Canon/ Oce' Field Service Technician

    3 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology...

  • Field Service Network Technician

    4 weeks ago

    Albuquerque, United States Pacific Office Automation Full time

    Job DescriptionJob DescriptionPacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us...

  • Field Service Technician

    4 weeks ago

    Albuquerque, United States Simpatico Systems, LLC Full time

    Job DescriptionJob DescriptionSalary: $16-$21 Hourly DOEFIELD SERVICE TECHNICIAN IINew Mexico, El PasoJob Type:Full TimeJob Description:Looking for a career path in technology? This could be your next step.Simpatico Systems is a locally owned, rapidly expanding, technology focused company seeking Experienced Field Service Technicians to work with our lead...

  • Field Service Technician

    3 weeks ago

    Albuquerque, United States PMT: TP Pump Full time

    Position: Field Service Technician Location: Albuquerque, NM Pay Range: $20-$45, Depending on Experience Brand: TP Pump Segment: Pumps & Motor TechnologiesTP Pump is a provider of pump lines covering the commercial, domestic, municipal, industrial, and fire markets in New Mexico and northern Arizona.TP Pump specializes in sales and service for a diverse...

  • Field Service Technician

    1 month ago

    Albuquerque, New Mexico, United States Rise Technical Recruitment Ltd Full time

    Field Service Technician (Commercial)$25 - $27 per hour + Days Based + Overtime + Expenses + Training + Progression + Medical + PTO + 401k + Excellent company benefitsRemote based in: Albuquerque, NMAre you a Field Service Technician from a Commercial, residential or construction background, looking to join a stable business offering a great work life...

  • Field Service Technician

    3 weeks ago

    Albuquerque, New Mexico, United States Rise Technical Recruitment Ltd Full time

    Field Service Technician (Commercial)$25 - $27 per hour + Days Based + Overtime + Expenses + Training + Progression + Medical + PTO + 401k + Excellent company benefitsRemote based in: Albuquerque, NMAre you a Field Service Technician from a Commercial, residential or construction background, looking to join a stable business offering a great work life...

  • Field Service Technician

    3 weeks ago

    Albuquerque, United States OTC Industrial Technologies Full time $23 - $35

    TP Pump is looking for a Field Service Technician to join our team in Albuquerque, NM. As a Field Service Technician, you will be responsible for maintenance/preventative maintenance/electrical and millwright-type functions. This includes rotating equipment assembly/disassembly, basic equipment maintenance, rotating equipment alignments, basic electrical...

  • Commercial Field Service Technician

    2 weeks ago

    Albuquerque, United States Culligan 93IL Full time

    Job DescriptionJob DescriptionBenefits/PerksCareer Advancement OpportunitiesPaid TrainingPaid VacationPaid HolidaysBonus opportunities401(k) and matchingComprehensive training provided. We will teach you everything you need to know to launch your career in the high-growth water treatment business! Read below for more details.Culligan Water is seeking an...

  • Field Service Technician

    1 month ago

    Albuquerque, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job DescriptionJob DescriptionAmerican Repair Maintenance Field Service TechnicianAlbuquerque, NM American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes,...

  • Field Service Technician

    3 weeks ago

    Albuquerque, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job DescriptionJob DescriptionAmerican Repair Maintenance Field Service TechnicianAlbuquerque, NM American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes,...

  • Field Service Technician

    4 weeks ago

    Albuquerque, United States AMERICAN REPAIR MAINTENANCE LLC Full time

    Job DescriptionJob DescriptionAmerican Repair Maintenance Field Service TechnicianAlbuquerque, NM American Repair Maintenance (ARM) takes pride in being a go-to partner for data-driven, comprehensive repair and preventative maintenance services spanning all trades for commercial facilities. With a self-performing and scalable model, we go beyond mere fixes,...