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Customer Care Specialist I

1 month ago

Olympia, United States Össur Full time

Customer Care Specialist I Apply locations Olympia, Washington, USA Time Type: Full time Posted on: Posted 2 Days Ago Job Requisition ID: REQ-3657 The Customer Care Specialist I role is crucial for delivering successful customer experiences through order processing, inquiry handling, and client support. This position collaborates with clinics and internal teams to create customized prosthetic products, ensuring each customer's unique needs are met. Responsibilities: Act as the main point of contact for customers and provide continuous support and guidance throughout the entire order process. Provide pricing information to customers through a customized quoting process. Ensure the completeness and accuracy of customer orders by verifying order forms and inspecting digital and physical scans through internal systems, facilitating streamlined order processing and production. Follow documented work instructions through the case process, including resolving invoice queries, produce credits and escalating when required. Follow up on marketing campaigns to maximize sales opportunities and enhance customer interactions. Deliver superior customer experiences with exceptional written and verbal communication. Maintain product and technical knowledge through ongoing training and development. Read and understand order forms, measurements, medical terminology, and prosthetic fabrication. Perform other duties as assigned. Qualifications: Vocational degree or 5 years of relevant experience. Entry-level proficiency in Microsoft Office products. Must have excellent communication, both written and verbal. Must be customer service-oriented, with a strong commitment to delivering exceptional service and satisfaction to our clients. Display the ability to change tasks and handle multiple responsibilities. Interpersonal skills to work patiently and empathetically with patients and customers who need additional sensitivity or attention. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder height, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting up to 25 pounds for files and computer printouts on occasion. The US base salary range for this full-time position is $20.59 - $24.00 + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Benefits we offer: Referral Bonuses Paid Sick and Vacation time We provide a flexible work environment to offer work/life balance 401(k) plan with company match Medical, dental, and vision insurance Wellness Program - Save up to 30% in your medical premiums Company Paid Life Insurance Affordable Short- & Long-Term Disability Insurance Affordable Accidental and Critical Illness Insurance 10 Paid holidays Give Back Program – Paid time off to Volunteer Tuition Reimbursement Annual Performance Reviews And Much More… Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical's equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, child birth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co-workers. Important Warning: Beware of fraudulent recruiters impersonating our company. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details. We will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official website. About Us Embla Medical is a leading global provider of innovative mobility solutions that help people live a Life Without Limitations. At Embla Medical, we are dedicated to improving people’s mobility. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. Embla Medical is home to Össur, a leading global provider of prosthetics and bracing and supports solutions; FIOR & GENTZ, an innovative developer of neuro orthotics; and College Park, creators of custom-built prosthetic solutions. Embla Medical also provides patients with world-class care through a global network of Orthotic and Prosthetic (O&P) facilities, operating under various brand names. Our People The way we work is unique. We empower our colleagues worldwide and encourage close collaboration, allowing us to develop the best products and maintain the highest possible standards of care. Our values – honesty, frugality and courage – are the glue that binds us together and form the foundation of our company culture. Joining Embla Medical is not just about doing your job, it’s more than that. The patients we care for depend on us to help them get back their freedom and livelihood. That is what drives us all to go to work, each day. If you are interested in joining our global team of talented individuals, please submit your information and resume for review. #J-18808-Ljbffr