Customer Service Rep

3 weeks ago


Northridge, United States ResourceMFG Full time

summary Do you have great Customer Service skills, and have experience in Aerospace Industry? Our Facility in the city of Lynwood is searching for YOU Essential Functions: Review the MRP system with CS counterpart to ensure customer order due dates are in line with required delivery dates. Assist PM with New Product Introduction in coordination with Quality and Operations. Collaborate with PM on creating daily report of customer orders currently in-house to review scheduled expected completion dates against current order status to ensure orders are completed on time. Coordinate with CS counterpart to provide continuous status of their orders within the allotted 4-hour time frame. Relay communications between quality and operations departments to support our customers' expectations. Assist CS counterpart to coordinate truck routes (i.e. pick-up dates) and order completion dates to prevent delays. Assist CS counterpart and work with receiving planning, scheduling, and contract review personnel to review each incoming order for defined customers and programs. required-skills: SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Required Experience: 2-3 years of experience in Aerospace or Manufacturing (required) Computer Skills: Proficient in Microsoft Office and Excel required-experience: Aerospace Industry



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