Customer Service Representative

4 weeks ago


Northridge, United States 24 Seven Full time
A growing women's apparel brand is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will have exceptional communication skills and a customer-first mindset, with experience managing high volumes of inquiries in a fast-paced environment.

Location: Northridge, CA (Onsite, 5 days a week)

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Contract Length: 1-2 months

Hourly Rate: $21/hour

Start Date: ASAP

Key Responsibilities

• Manage a high volume of customer emails, ensuring timely and professional responses.

• Respond to social media inquiries, comments, and messages across platforms.

• Handle order processing, returns, and related customer requests.

• Perform administrative tasks such as filing, copying, and data entry.

• Utilize ticketing systems such as HappyFox to track and resolve customer issues efficiently.

• Provide additional support and complete other duties as assigned.

Experience:

• 1-2+ years of customer service experience, preferably in the apparel industry or a similar e-commerce environment.

• Proficiency with Shopify, Instagram, and ticketing platforms like HappyFox or AfterShip.

• Strong organizational skills with a high degree of accuracy and attention to detail.

• Excellent oral and written communication abilities.

• Comfortable using Microsoft Office Suite (Outlook, Word, Excel) and MAC systems.

• Familiarity with order and return workflows, especially in a retail or e-commerce context.

Preferred Qualifications:

• Previous experience in the apparel industry or other customer-facing roles.

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