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Occupancy Specialist/Community Coordinator

3 months ago

Somerset, United States WinnCompanies Full time

WinnCompanies is looking for a Occupancy Specialist/Community Coordinator to join our team at Village at Somerset, a 100-unit residential community located in Somerset, PA.

In this role, you will be responsible for assisting the Property Manager with the initial, interim and annual tenant recertifications at the property or properties. You will work with residents, partners, and the community staff to identify needs, interests and opportunities for individuals and the community at large. You will utilize community assessments and one-on-one coaching to establish community needs. Building a targeted network of strong community partners across Winn's outcome areas to develop and coordinate resource referrals/follow-up, targeted interventions, on and off-site programs and support, and community engagement opportunities.

Please note that this is a part-time position, which will work 20 hours per week. Its weekly schedule will be determined by the employee and supervisor together. The pay rate is $20.00 per hour.

Responsibilities

    • Process initial, interim, and annual recertifications.
    • Notify residents of their impending recertifications using notices supplied by Property Management Software.
    • Conduct the recertification interviews with residents.
    • Review each recertification to ensure that all checklist items are complete.
    • Send recertification verification forms to the appropriate agencies (Social Security Administration, place of employment, welfare agency, Veterans Administration, etc.) relevant banks, and other organizations.
    • Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority.
    • Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, and auditors as necessary.
    • Ensure all information is accurate and entered in the Property Management Software.
    • Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
    • Ensure the proper treatment of residents' personal and private information, maintaining such records in accordance with local, state, and federal law.
    • Show vacant apartments or take prospects on property tours to solidify interest.
    • Pre-qualify applicants by explaining income qualifications and required documentation for certification process.
    • Create and implement an annual Connected Communities plan for the community based on need, interest, and opportunities.
    • Create a comprehensive strategy for program development and implementation, information collection, partnership development, and budget implications.
    • Manage property Connected Communities budget.
    • Review and track goals with Property Managers and Regional Managers.
    • Coordinate resources for residents that address six key community outcomes: housing stability, employment, economic mobility, education, health, and community engagement.
    • Provide direct assistance, program referrals, and 1-1 coaching (when necessary) to individuals and families based on assessed need
    • Establish and maintain relationships with local service providers, resident leadership, community stakeholders, and other community partners in Winn's 6 key outcome areas.
    • Create and manage Memorandums of Agreement (MOUs) with third parties providing services and programs on and off-site for residents.
    • Collect, manage, report on, and analyze resident data utilizing CONNECT, and ensure accuracy and consistency with established data. Data is collected through annual resident questionnaires, resident touchpoints, community programs, activities, and partner reporting.
    • Develop methods of communication with residents, including but not limited to: quarterly community meetings, a monthly community newsletter, event flyers, and social media updates.
Requirements
    • High school diploma or GED equivalent.
    • 1-3 years of relevant work experience.
    • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
    • Advanced skills with Microsoft applications, which includes Outlook, Word, Excel, PowerPoint, Access, and other web based applications.
    • Outstanding verbal and written communication skills.
    • Excellent customer service skills.
    • Ability to produce complex documents, perform analysis and maintain databases.
    • Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
    • Ability to manage multiple assignments and tasks.
Preferred Qualifications
    • Associate's degree in social work, business, public policy, or related field.
    • Demonstrated success with partner management.


$20 - $20 an hour

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About Us

With 3,700 team members working across 600+ locations in 23 states and D.C., WinnCompanies is the #1 manager of affordable housing and a leader in developing and managing mixed-use properties, market rate properties and military housing.

Operations, sales, compliance, maintenance, marketing, IT, HR, accounting and finance. No matter your passion, your work at Winn will impact people who are more than just residents to us. They're individuals, families and heroes.

Watch this short video for a sneak peek at what it's like to work at WinnCompanies.