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Associate Patient Care Coordinator

3 months ago


El Paso, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. WellMed at Paisano, part of Optum, has an immediate opening for a friendly, patient-focused and detail-oriented Associate Patient Care Coordinator to join our team. The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals. Location: 5100 E Paisano Dr, El Paso, TX 79905 Hours: Monday to Friday: 8:00 am to 5:00 pm MST and 7:30 am to 4:30 pm MST, Rotating Saturday schedule 8:00 am to 4:00 pm MST the schedule will be determined by the supervisor upon hire. Primary Responsibilities: Greets patients as they arrive and manages wait time Completes check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents Collects co-payments, co-insurance, and deductibles and issues receipts Manages cashier box and daily deposits according to company policies Processes walk-in patients and visitors Answers phones and schedules appointments Answers telephone calls, re-directs calls as appropriate, assists callers with questions or concerns, and takes messages as needed Manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc. Establishes and maintains effective working relationships with patients, employees, and the public Performs all other related duties as assigned Required Qualifications: High School Diploma/GED (or higher) 1+ years of customer service experience Preferred Qualifications: Experience working with an electronic health record (EPIC) Knowledge of Medical terms Beginner computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word) Knowledge of insurance carriers and managed care plans Bilingual (English/Spanish) 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records Soft Skills: Strong communication and customer service skills both in person and via phone Ability to work independently and maintain good judgment and accountability Demonstrated ability to work well with others Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr