Associate Patient Care Coordinator
5 days ago
We are seeking a dedicated Associate Patient Care Coordinator (PCC) to join our team. This role involves providing key support functions to ensure quality patient experiences, with a focus on scheduling annual screenings, verifying insurance, and handling follow-up communications.
Essential Job Functions:
- Conduct telephonic outreach to patients to schedule annual screenings for PSU health events.
- Collect and verify demographic and insurance information, including eligibility, co-insurance details, language, and preferred contact methods.
- Make timely reminder calls for upcoming appointments, including providing event location details and landmarks.
- Follow up with patients for rescheduling due to cancellations or no-shows.
- Document outcomes for 100% of patient calls in the WellMed system.
- Monitor call frequency, ensuring patients are not contacted more than six times within 60 days.
- Utilize telephonic software for all outreach calls and manage inbound patient calls as needed.
- Follow approved PCC call scripts for consistent patient engagement during outreach.
- Support assigned PSU providers by scheduling patient follow-up appointments as requested.
- Respond to patient messages, concerns, and information requests, ensuring that all inquiries are directed to the appropriate personnel within 48 hours.
- Meet daily productivity targets to support PSU goals.
- Establish effective and professional relationships with patients, colleagues, and the public.
- Perform additional duties as assigned to support department objectives.
- High school diploma or GED required.
- Strong communication and customer service skills for both in-person and phone interactions; basic Microsoft Office proficiency.
- 1-2 years of related work experience, including data entry.
- Familiarity with ICD-10 and CPT coding.
- Experience with electronic medical records (EMR) systems.
- Basic knowledge of medical terminology.
If you are detail-oriented, enjoy working in a team environment, and are passionate about patient care, we encourage you to apply for the Associate Patient Care Coordinator role. This is a great opportunity to support quality healthcare while developing valuable skills.
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