Service Desk Specialist, Level I Washington DC
4 weeks ago
A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION
Service Desk Specialist I - Washington DC - Entry Level - US NAVY -
The Service Desk Specialist I is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The agent will respond to customers using the customers preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.
Qualifications:Provide technical assistance and support related to computer systems, hardware, or software to clients, end users, and the Navy organizations. Troubleshoot issues, run diagnostic programs, isolate problems, and determine and implement solutions. Resolution of daily support requests, completing larger IT projects, and providing Level 2 ticket resolution for users.
Education:
High School Diploma (minimum)
Associates degree (preferred)
Experience
Two (2) years with associates degree, or one (1) years with bachelors degree related experience in customer service and responding to requests for information, contact center experience preferred
Skills & Abilities:
Ability to maintain a Secret Clearance
Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests.
Knowledge of current CRM systems
Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting.
Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers service requests.
Willingness to work under supervision and in a team environment.
Experience with documentation using acceptable business methods
Proficient with Microsoft Office programs
Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.
Benefits:
Two Week Vacation
Paid Medical/Dental/Vision
401k
Paid Federal Holidays
#J-18808-Ljbffr
-
Washington, United States LATINO ECONOMIC DEVELOPMENT CORPORATION OF WASHINGTON DC Full time[Receptionist and Intake Associate- Washington, DC [The Latino Economic Development Center (LEDC) is a private, non-profit 501(c)(3) community development corporation founded in 1991. LEDCs mission is to drive the economic and social advancement of low- to moderate-income Latinos and other D.C. area residents by equipping them with the skills and tools to...
-
Retail Security Officer
1 month ago
Washington, United States DC MD VA Security Service Full timePART TIME AND FULL-TIME LOSS PREVENTION UNARMED SECURITY OFFICERS NEEDED Compensation: Starting at 20.00$ per hour; DOE Employment type**:CONTRACT - 1099** We are seeking reliable and experienced Loss Prevention Unarmed Security Officers in Washington, DC, CCDC area for Retail security to become an integral part of our team. Selected individuals will...
-
Consulting Specialist in Washington, DC
7 days ago
Washington, United States Sanford Federal Inc Full timeJob Description Job Description FAR Group is a global defense solution provider based in Virginia, working with the U.S. government and its allies to deliver comprehensive solutions with a focus on effectiveness and security. Through all the strategic business units, FAR Group delivers defense solutions and provides professional services, construction &...
-
Consulting Specialist in Washington, DC
4 weeks ago
Washington, United States Sanford Federal Inc Full timeJob DescriptionJob DescriptionFAR Group is a global defense solution provider based in Virginia, working with the U.S. government and its allies to deliver comprehensive solutions with a focus on effectiveness and security. Through all the strategic business units, FAR Group delivers defense solutions and provides professional services, construction &...
-
Front Desk Supervisor
2 weeks ago
Washington, United States Hilton Hotels & Resorts Full timeThe beautiful Embassy Suites Washington DC Convention Center is looking for a full-time Front Desk Supervisor to join their team! This 384-suite property is set in the Penn Quarter neighborhood of D.C., just two blocks from the Washington Convention Front Desk, Supervisor, Suite, Operations, Customer Service, Hospitality, Hotel
-
Security Officer
1 month ago
Washington, United States DC MD VA Security Service Full timeFULL TIME AND PART TIME UNARMED SECURITY OFFICERS NEEDED - S/O Compensation: Starting at 18.00$ per hour; DOE Employment type**:CONTRACT - 1099** We are seeking reliable and experienced Unarmed Security Officers in Washington DC area for Hotel security. Selected individuals will patrol and secure assigned premises as well as identify risks to staff and...
-
IT Help Desk Technician
1 week ago
Washington, United States Washington Hebrew Congregation Full timeJob Summary: Washington Hebrew Congregation is searching for a Tier 1 IT Help Desk Technician. We seek an individual who wants to be part of our community and can provide high-quality technical support and friendly customer service to our various administrative staff at schools two locations. Attributes: - Respectful, ethical, honest, reliable,...
-
BD Specialist, Washington DC
7 days ago
Washington, United States Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeTheBusiness Development Specialist willbe instrumental in supporting and developing the office's strategic objectives through the effective implementation of business development activities in the Washington, DC office, and to ensure these activities and objectives are aligned with the overall Firm strategy. The role is an integral part of the Firm's...
-
BD Specialist, Washington DC
21 hours ago
Washington, United States Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full timeTheBusiness Development Specialist willbe instrumental in supporting and developing the office's strategic objectives through the effective implementation of business development activities in the Washington, DC office, and to ensure these activities and objectives are aligned with the overall Firm strategy. The role is an integral part of the Firm's...
-
Helpdesk Specialist
3 days ago
Washington, United States The Midtown Group Full timeJob Description Job Description Our client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, operation, and maintenance of District-owned desktop software, including operating...
-
Mid-Level Antitrust Associate Attorney
4 weeks ago
Washington, United States Deilegal Full timeJob DescriptionJob DescriptionAM Law 100 law firm is seeking to hire a Mid-Level Associate Attorney for its Antitrust Practice in Washington, DC.RequirementsThe ideal candidate will have 3-5 years of experience in pre-merger notification and civil and/or criminal antitrust litigation, as well as excellent credentials.Admitted to the Washington, DC Bar.Salary...
-
Compensation Specialist in Washington, DC
3 weeks ago
Washington, United States Indotronix International Corporation Full timePosition: Compensation Specialist Location: Washington, DC Duration: 6 Months Description: The Senior Compensation Specialist applies expertise in the full range of compensation issues to address complex, technical matters and to interpret and contribute to the development of compensation policy. Incumbent will work with business areas in and outside...
-
Compensation Specialist in Washington, DC
2 weeks ago
Washington, United States Indotronix International Corporation Full timePosition: Compensation Specialist Location: Washington, DC Duration: 6 Months Description: The Senior Compensation Specialist applies expertise in the full range of compensation issues to address complex, technical matters and to interpret and contribute to the development of compensation policy. Incumbent will work with business areas in and outside of HR...
-
IT Cybersecurity Specialist
5 days ago
Washington, United States National Guard Employment Network Full timeJob Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set,...
-
Help Desk Specialist
5 days ago
Washington, United States Gridiron IT Full timeGridiron IT is seeking a Help Desk Specialist local to Washington DC with the ability to obtain a Public Trust clearance.Essential Duties: The Help Desk Specialist applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Applies activity and data modeling, transaction flow analysis,...
-
Help Desk Specialist
2 weeks ago
Washington, United States Gridiron IT Full timeGridiron IT is seeking a Help Desk Specialist local to Washington DC with the ability to obtain a Public Trust clearance. Essential Duties: The Help Desk Specialist applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Applies activity and data modeling, transaction flow analysis,...
-
Fullstack Developer Washington DC
4 days ago
Washington, United States LABINE AND ASSOCIATES, INC. Full timeFull Stack Software Engineer - Angular - Java - API Dev Washington, DC, United States Full-time Our client is simplifying the chaos of the events industry through powerful, easy-to-use technology. They are a self-proclaimed mix of "events nerds" and "technology nerds, but mostly passionate problem solvers who are dedicated to empowering our users. They’ve...
-
Administrative Specialist, Washington, DC
1 month ago
Washington, United States AGEISS Inc Full timeJob DescriptionJob DescriptionWe are looking to place a senior-level Administrative Specialist to provide support for Department of Defense (DoD) programs in Washington, DC. JOB DESCRIPTION: Support a General Officer (GO) or Senior Executive Service (SES) civilian or similar role. Provide support to Senior Executives that ensure effective use of time and...
-
Front Desk Receptionist
2 weeks ago
Washington, United States Educare DC Full timeORGANIZATIONAL OVERVIEWEducare DC serves over 350 children from birth to five years - and their families - through our state-of-the-art center and through community partnerships. Building on the program foundations of Early Head Start and Head Start and accredited by NAEYC, Educare DC promotes school readiness by providing high-quality, comprehensive early...
-
FERC Associate – Washington, DC
4 weeks ago
Washington, Washington, D.C., United States Jameson Legal Full timeWe are looking to speak with energy regulatory associate attorneys to join our client's well regarded and busy Energy Regulatory practice group in Washington, DC.Our client's energy lawyers have been part of the evolving energy regulatory landscape for the past 5 decades; a platform with a reputation on representing electric utilities and electric...