Helpdesk Specialist

3 weeks ago

Washington, United States The Midtown Group Full time

Job Description Job Description Our client is hiring a Helpdesk Specialist in Washington DC with 6+ years of experience for $26/hour (W2).Because this is a federal position you MUST be a US Citizen or Green Card holder to be eligible. You will be assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.Responsibilities:Responds to and diagnoses problems through discussion with users.Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.Supervises operation of help desk and serves as focal point for customer concerns.Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, emails, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution.Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties.Recommends systems modifications to reduce user problems.Requirements:6-10 years installing and configuring system hardware/software in an enterprise environment6-10 years installing operating system requires (OS) patches and upgrades3 years of expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X)Bachelor's degree in IT or 10 years of experience3 years of experience using an endpoint management tool to provide remote support3 years of experience exemplifying strong customer service skills6 years of experience exemplifying detail oriented organizational skills(Desired) Microsoft Certification: MCP3 years of experience managing service requests for IT support in ServiceNow or a similar ITSM platform6 years of expertise in troubleshooting hardware related issues3 years of expertise in troubleshooting complex software related issues3 years of demonstrable experience making nontechnical users comfortable with complex technology concepts2 years of knowledge of Microsoft Office Suite (Office 2010+ and Office 365)Company Description Our client has a great internal culture, and they are a company you can grow with#J-18808-Ljbffr

by Jobble

  • Lead Helpdesk Specialist

    2 weeks ago

    Washington, United States PBG Consulting LLC Full time

    Job Description Job Description Title: Lead Helpdesk SpecialistLocation: Hybrid Washington, DCKey Responsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group,...

  • Lead Helpdesk Specialist

    1 week ago

    Washington, United States PBG Consulting Full time

    Job DescriptionJob DescriptionTitle: Lead Helpdesk SpecialistLocation: Hybrid Washington, DCKey Responsibilities:This vital position is responsible for providing advanced direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and...

  • Intermediate Helpdesk Specialist

    16 hours ago

    Washington, United States CUSTOM SOFTWARE SYSTEMS Full time

    Job Description Job Description Salary:Intermediate Help Desk SpecialistCustom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our clients user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...

  • Helpdesk Specialist

    10 hours ago

    Washington, United States The Evolvers Group Full time

    Jobs Description **Responsibilities**: **Qualifications**: - At least five (5) years of experience providing helpdesk/desktop support in a Microsoft Windows Environment. - Perform as a Tier 2 or Tier 3 Information Technology Help Desk support. - Professional experience in using Active Directory - Experience managing support efforts using a ticketing system...

  • Intermediate Helpdesk Specialist

    1 week ago

    Washington, United States Custom Software Systems Inc. Full time

    Job DescriptionJob DescriptionSalary: Intermediate Help Desk Specialist Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...

  • Intermediate Helpdesk Specialist

    2 days ago

    Washington, United States Custom Software Systems Inc. Full time

    Job DescriptionJob DescriptionSalary: Intermediate Help Desk Specialist Custom Software Systems Inc. is seeking an intermediate-level experienced support specialist to join our client’s user and desktop support team. The ideal individual we are seeking will provide onsite desktop support to a user base of approximately 600, located in Washington DC and at...

  • Helpdesk Specialist Journeyman

    3 days ago

    Washington, United States Aspire Technologies Full time

    We are looking for an **OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview)**. **DIRECT CLIENT Position** **Length: 9-21Months+** **Work Address: OCTO - 200 I Street, SE Washington DC 20003** **Immediate interviews - (Webcam Interview)** Please Note this position is 100% ONSITE. **Resolve technical issues and closing out assigned** -...

  • Training Helpdesk Support Specialist

    1 month ago

    Washington, United States CareerBuilder Full time

    Training Helpdesk Support Specialist (USAID) - (7439) Share this job as a link in your status update to LinkedIn. Job Title Training Helpdesk Support Specialist (USAID) Job Description Cape Fox subsidiary Wolf Lake Services is seeking a Training Helpdesk Support Specialist to join our team in Washington, DC in support of the US Agency for International...

  • Dcps Helpdesk Specialist Journeyman

    9 hours ago

    Washington, United States Centura Full time

    Hi, We are looking for!!! **Position**: DCPS Helpdesk Specialist Journeyman **Location**: OCTO - 200 I Street, SE Washington DC 20003 **Duration**: 9-21Months+ **Immediate interviews** - Webcam interviews ONLY Please Note this position is 100% ONSITE **Resolve technical issues and closing out assigned** - Service/Incidents requests within the agency's...

  • 6+ Years of Helpdesk Specialist

    2 days ago

    Washington, United States AHU Technologies Inc Full time

    Role : Helpdesk Specialist Location : Washington DC (Onsite) Client : DC government **Job Description**: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide...

  • Helpdesk Specialist Journeyman

    1 month ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...

  • Helpdesk Specialist Journeyman

    2 days ago

    Washington, United States Serigor Inc. Full time

    Job DescriptionJob DescriptionJob Title: Helpdesk Specialist Journeyman (Onsite)Location: Washington, DCDuration: 12 Months+Job Description:Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with...

  • Helpdesk Support Specialist

    6 days ago

    Washington, United States InteliX Systems LLC Full time

    Job DescriptionJob DescriptionTitle: Helpdesk Support SpecialistDuration: 12 months contractLocation: Washington, DC 20004Client: U.S Customs and Border ProtectionMinimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a related field (technical support, help desk support, call center, or etc.). An associate degree in a...

  • Helpdesk Support Specialist

    2 days ago

    Washington, United States InteliX Systems LLC Full time

    Job DescriptionJob DescriptionTitle: Helpdesk Support SpecialistDuration: 12 months contractLocation: Washington, DC 20004Client: U.S Customs and Border ProtectionMinimum qualifications include a High School Diploma or G.E.D. with 3+ years of experience in a related field (technical support, help desk support, call center, or etc.). An associate degree in a...

  • 6 years of Helpdesk Specialist

    1 week ago

    Washington, United States AHU Technologies Inc Full time

    Role : Helpdesk Specialist Location : Washington DC (Onsite) Client : DC government Job Description: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance...

  • Helpdesk Specialist Journeyman

    1 month ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • Helpdesk Specialist Journeyman

    3 weeks ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE) Location: Washington, DC Duration: 12 Months+ Job Description: Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance...

  • Helpdesk Specialist Journeyman

    7 days ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...

  • 6+ years of Helpdesk Specialist

    3 weeks ago

    Washington, United States AHU Technologies Inc Full time

    Job Description Job Description Role : Helpdesk Specialist Location : Washington DC (Onsite) Client : DC government Job Description: Resolve technical issues and closing out assigned Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned...

  • Helpdesk Specialist Journeyman

    2 months ago

    Washington, United States Serigor Inc Full time

    Job Title: Helpdesk Specialist Journeyman (ONSITE)Location: Washington, DCDuration:12 Months+Job Description:Service/Incidents requests within the agency's Service Level AgreementsAdhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources Provide assistance with installation, operation, and maintenance of...