Correspondence & Dispute Specialist III

1 week ago

Greenville, United States NewRez LLC Full time

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Correspondence & Dispute Specialist III is responsible handling Qualified Written Requests. The job will entail reviewing all written disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. The ideal candidate will have a good working knowledge of all aspects of Operations, including payment processing, escrow, taxes, and insurance, boarding, credit reporting, etc., and be able to direct members of those departments in resolving issues. The job will require continuous learning and keeping up to date with the Regulations related to the Real Estate Settlement Procedures Act ("RESPA"), Truth-in Lending Act ("TILA") the Fair Credit Reporting Act ("FCRA"), the Consumer Financial Protection Bureau ("CFPB") and policies and procedures regarding Fraud/ID Theft.

Principal Duties

  • Prioritize and be able to complete tasks according to regulatory deadlines.
  • Research issues to identify root causes and be able to execute a plan of action for resolution.
  • Ensure the necessary actions/corrections are made to the accounts, to resolve disputes and complaints.
  • Compose written responses to borrower's (or their authorized representatives) providing final resolution.
  • Submit updates to the credit reporting agencies as needed, to resolve credit disputes
  • Become subject matter expert in at least two main area of Homeowner Advocacy Dispute classes
  • Performs related duties as assigned by supervisor.
Education and Experience Requirements
  • High school diploma or equivalent.
  • 5+ years Mortgage Servicing experience.
  • At least 2 years demonstrated quality (no less than 95% quality scores) and productivity performance (no less than 12 resolutions per day average), in the Homeowner Advocacy Department
Knowledge, Skill and Ability Requirements
  • Superb understanding of mortgage servicing industry, escrow, payment application, fees, credit reporting bankruptcy, foreclosure, loss mitigation.
  • Must be extremely detail oriented, inquisitive, and have a passion for investigating and problem solving.
  • Good written communication skills are needed, including good use of grammar, spelling, punctuation, and sentence structure.
  • Excellent research skills required
  • Intermediate knowledge of MS Word, MS Excel
  • Familiarity with Mortgage Servicing systems is preferred.
  • Excellent work ethic, high productivity, deadline driven.
  • Must possess a short learning curve related to assimilation of new skills and tasks
  • Superior written and verbal communication, follow up skills and a strong sense of accountability a must
  • Superior organizational skills needed
  • Ability to multi-task as well as quickly adapt to changing work assignments
  • Knowledge of credit reporting and FCRA a plus
  • MS Word
  • Typing Speed & Accuracy
  • Math and analytical skills needed
#LI-NT1

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them
  • Medical, dental, and vision insurance
  • Health Savings Account with employer contribution
  • 401(k) Retirement plan with employer match
  • Paid Maternity Leave/Parental Bonding Leave
  • Pet insurance
  • Adoption Assistance
  • Tuition reimbursement
  • Employee Loan Program
  • The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
Newrez NOW:
  • Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
  • 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
  • Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
  • Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions


Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy

CA Notice at Collection

  • Verbal Complaint Specialist III

    4 weeks ago

    Greenville, United States Newrez LLC Full time

    Who we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...

  • Verbal Complaint Specialist III

    3 weeks ago

    Greenville, United States Shellpoint Mortgage Servicing Full time

    Who we areShellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners' mortgage...

  • Technical Specialist III NC

    2 months ago

    greenville, United States Hyster-Yale Full time

    Job Title Technical Specialist IIIJob Category Information TechnologyJob Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Tech Specialist III at our facility located in Greenville, NC. HYG designs, engineers,...

  • Technical Specialist III NC

    2 months ago

    greenville, United States Hyster-Yale Full time

    Job Title Technical Specialist IIIJob Category Information TechnologyJob Description Put a LIFT in Your Career! Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Tech Specialist III at our facility located in Greenville, NC. HYG designs, engineers,...

  • Technical Specialist III NC

    1 week ago

    Greenville, North Carolina, United States Hyster-Yale Full time

    Overview:We are seeking a highly skilled Technical Specialist III to join our team at Hyster-Yale in Greenville, NC. This mid-level position will play a crucial role in driving architectural fit, global consistency, efficiency, and continuous improvement of technologies that sustain and promote IT excellence.

  • Technical Specialist III

    15 hours ago

    Greenville, United States Hyster-Yale Materials Handling Full time

    Job Title Technical Specialist III Job Category Information Technology Job Description What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Technical Specialist III based at our Greenville, NC location. What you will...

  • Clinical Support Specialist

    2 weeks ago

    Greenville, South Carolina, United States Gastroenterology East, PA & Endoscopy Center Full time

    Clinical Support Specialist Job SummaryWe are seeking a skilled and compassionate Clinical Support Specialist to join our team at Gastroenterology East, PA & Endoscopy Center. As a Clinical Support Specialist, you will play a vital role in providing clinical support to our healthcare providers and patients.Responsibilities:Listen, observe, and accurately...

  • Accounts Receivable Specialist

    3 weeks ago

    Greenville, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract for a permanent position as an Accounts Receivable Specialist in Greenville, South Carolina. As an Accounts Receivable Specialist, your main duties will revolve around maintaining customer accounts, processing customer applications, and resolving any relevant inquiries. Responsibilities• Carry out...

  • Divorce and Child Custody Specialist

    1 week ago

    Greenville, South Carolina, United States Glades Talent Full time

    We are seeking a skilled Divorce and Child Custody Specialist to join our team at Glades Talent. As a member of our legal team, you will play a critical role in helping individuals and families navigate complex family law matters.About the JobThis is an exciting opportunity for an experienced attorney with a strong background in divorce, child custody, and...

  • Accounting Specialist III

    1 week ago

    Greenville, South Carolina, United States Thomas McAfee Funeral Home Inc Full time

    Job SummaryWe are seeking an experienced Accounting Specialist to join our team at Thomas McAfee Funeral Homes in Greenville, SC.The ideal candidate will have 3+ years of accounting experience, with expertise in accounts payable/receivable, bookkeeping, contracts, and reporting. Associates degree in accounting or related field is a plus.A competitive salary...

  • Loan Operations Specialist II

    3 weeks ago

    Greenville, South Carolina, United States Global Lending Services LLC Full time

    Drive Success with Global Lending Services LLCAs a Loan Operations Specialist II at Global Lending Services LLC, you will play a vital role in servicing active accounts and managing various tasks daily to improve overall customer experience. We offer a competitive base pay and performance bonuses, dependent on role, as well as comprehensive benefits...

  • Elder Law and Family Dispute Resolution Specialist

    1 month ago

    Greenville, South Carolina, United States Collins Family & Elder Law Group Full time

    We are a regional law firm seeking a highly skilled and compassionate Family Law Attorney to join our team in Greenville, SC. With 15 locations across North and South Carolina, we pride ourselves on providing exceptional service to our clients.The ideal candidate will be a positive person with excellent communication and negotiation skills, able to...

  • Advanced Neonatal Care Specialist

    4 weeks ago

    Greenville, South Carolina, United States Quest Healthcare Solutions Full time

    **Job Overview**We are seeking an experienced Advanced Neonatal Care Specialist to join our dedicated team in South Carolina. This exciting opportunity will allow you to engage in meaningful work, focusing on a variety of procedures in a supportive and well-equipped environment.**About the Role**This is an excellent chance for a skilled professional to...

  • Senior Corporate Support Specialist

    1 week ago

    Greenville, South Carolina, United States AppleOne Full time

    Job OverviewWe are seeking a highly organized and proactive Senior Corporate Support Specialist to support a dynamic leadership team. In this role, you will manage schedules, coordinate meetings, handle correspondence, and assist with various administrative tasks to ensure the smooth operation of the office.Key Responsibilities:Manage executives' calendars,...

  • Specialist, Systems Engineer

    3 days ago

    Greenville, United States L3Harris Technologies Full time

    Job Title: Specialist, Systems Engineer Job Code: 19287 Job Location: Greenville, TX (On-Site) Job Schedule: 1st Shift 9/80 Job Description: The Systems Engineer Specialist will be responsible for working closely with the customer to comprehensively design and implement new system functionality. They will write requirements, support development,...

  • Specialist, Integration Test

    3 days ago

    Greenville, United States L3Harris Technologies Full time

    Job Title: Specialist, Integration / Test Engineering Job Code: 19497 Job Location: Greenville, Texas – (Responsibilities must be performed on-site) Job Schedule: 5/40 Job Description: Support the integration, troubleshooting, and testing of various Communication, Navigation, Surveillance and Air Traffic Management and Mission systems on various...

  • Primary Care Specialist

    2 weeks ago

    Greenville, South Carolina, United States Prisma Health Full time

    Providing High-Quality Patient CareWe are seeking a highly skilled Primary Care Specialist to provide comprehensive primary healthcare services to a diverse patient population.Key Responsibilities:Diagnostics and treatment of various health conditions, including diseases, defects, and injuries.Accurate charting, summarizing, and correspondence to document...

  • Palliative Care Specialist

    1 week ago

    Greenville, South Carolina, United States Prisma Health Full time

    About the RoleWe are seeking a highly skilled Palliative Care Specialist to join our team at Prisma Health.Job SummaryThe successful candidate will provide primary health care to a specific patient population within established guidelines and protocols. This role involves engaging in diagnosis and treatment, recommending or prescribing treatments for relief...

  • Healthcare Claims Advocate

    1 week ago

    Greenville, South Carolina, United States Carolina Nephrology Full time

    Job Summary:We are seeking a detail-oriented and analytical Medical Denial Specialist Lead to join our team at Carolina Nephrology, PA. The successful candidate will have experience working with medical billing, claims processing, follow-up, and appeals, as well as strong communication skills.Main Duties:Investigating and resolving denied...

  • Senior Specialist, Integration Test

    3 days ago

    Greenville, United States L3Harris Technologies Full time

    Job Title: Senior Specialist, Integration / Test Engineering Job Code: 17895 Job Location: Greenville, Texas – (Responsibilities must be performed on-site) Job Schedule: 5/40 Job Description: Support the integration, troubleshooting, and testing of various Communication, Navigation, Surveillance and Air Traffic Management and Mission...