Loan Operations Specialist II
5 days ago
As a Loan Operations Specialist II at Global Lending Services LLC, you will play a vital role in servicing active accounts and managing various tasks daily to improve overall customer experience. We offer a competitive base pay and performance bonuses, dependent on role, as well as comprehensive benefits package.
In this position, you will be responsible for carrying out assigned administrative processes within the Servicing Operations Department. If you have exceptional interpersonal skills, are highly organized, and possess a strong ability to multitask, we encourage you to apply.
About the Role:
- Carry out assigned administrative processes within the Servicing Operations Department
- Manage and resolve customer disputes, assist customers with total loss claims, and support customers going through bankruptcy
- Make outbound phone calls to consumers, dealers, insurance companies, or other 3rd party contacts
- Provide feedback to management on process efficiency and quality assurance processes
Requirements:
- High School diploma or equivalent required
- Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
- Exceptional interpersonal skills, detail-oriented, and able to multitask
- Ability to work with a diverse customer and workforce population
- Excellent oral and written communication skills, proficient computer skills
Compensation: The estimated annual salary for this role is $60,000 - $70,000, based on location and experience.
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