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Customer Service Representative

1 month ago


Huntington Beach, United States Nura Ltd Full time

Customer Service Representative Job Summary: NURA USA is seeking an experienced and highly motivated Customer Service Representative to join our dynamic team. The ideal candidate will have a strong background in the nutraceutical, raw ingredients, food & beverage, or wellness sectors, particularly in B2B environments. This role requires expertise in order management, customer account support, and the ability to handle both pre-sale and post-sale activities efficiently. The successful candidate will be detail-oriented, possess a customer-centric mindset, and thrive in a closely knit, high-performing customer service team. Key Responsibilities: Order Management: Process and manage customer orders from receipt through delivery. Ensure accuracy and timeliness in order entry and fulfillment. Coordinate with logistics and warehouse teams to track shipments and resolve any issues. Customer Account Support: Serve as a point of contact for assigned customer accounts. Address customer inquiries, resolve issues, and provide product information. Maintain accurate customer records and update account information as necessary. Pre-Sale Activities: Assist the sales team with customer inquiries and product recommendations. Prepare quotes, proposals, and samples for prospective customers. Collaborate with marketing to provide customers with the latest product information and promotional materials. Post-Sale Activities: Follow up with customers to ensure satisfaction with products and services. Handle returns, exchanges, and refunds in accordance with company policies. Gather and report customer feedback to relevant departments for continuous improvement. Relationship Building: Build and maintain strong, long-term relationships with customers. Identify opportunities to upsell or cross-sell products to existing customers. Proactively engage with customers to understand their business needs and provide tailored solutions. Qualifications: Experience: Minimum of 3 years of experience in customer service roles within the nutraceutical, raw ingredients, food & beverage, or wellness industries. Proven track record of managing B2B customer accounts and handling order management processes. Skills: Exceptional attention to detail and organizational skills. Strong communication and interpersonal skills. Proficient in using CRM systems and order management software. Ability to multitask and prioritize in a fast-paced environment. Problem-solving skills with a proactive approach to addressing customer needs. Attributes: Customer-centric mindset with a passion for delivering excellent service. Team player who thrives in a collaborative, high-performing team environment. Adaptable and open to feedback, with a continuous improvement mentality. Positive attitude and strong work ethic. Preferred Qualifications: Familiarity with industry-specific regulations and standards. Additional language proficiency is a plus.