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Customer Service Representative
2 months ago
Job Summary:
The Customer Service Representative will be managing numerous client accounts serving as the primary point of contact for our clients. The Customer Service Representative monitors warehouse activity to ensure shipping targets are being met to build understanding and ensure client expectations are fulfilled.
Responsibilities include but are not limited to:
- Monitor shipping and receiving activity to ensure compliance with SLAs and work specifications.
- Respond to client emails and phone inquiries.
- Develop and manage client relationships, building understanding and trust.
- Track and follow up on outstanding client requests and issues to ensure timely resolution.
- Initiate claims and investigations with internal departments and external vendors on behalf of clients.
- Contribute to continuous improvement efforts to deliver better service to clients over time.
- Manage special projects requested by clients, coordinating with internal departments and external. vendors where needed.
- Collaborate with internal departments and external vendors to deliver results for clients.
- Assist as needed with onboarding new clients; coordinate with Operations and other departments to ensure client needs and expectations are understood.
Requirements:
- 1-2 years or more experience in a customer service or customer-facing role
- Strong written and oral communication skills
- Strong organizational and planning skills
- Teamwork and collaboration skills, ability to interact at all levels of the organization.
- Problem- solving ability.
- Ability to quickly learn new software such as WMS, ERP, and reporting tools.
- Ability to effectively manage multiple priorities in a dynamic, fast-paced environment with strict deadlines.
- Maintain a positive, customer-centric mindset focused on solutions.
The following is preferred for this role:
- Experience working with WMS systems or ERP systems.
- Experience working within a 3PL fulfillment service specializing in apparel and footwear.
Please note we are currently transitioning to a 4/10 schedule.
Company DescriptionWe are a 3rd party logistics company specializing in apparel and footwear.Company DescriptionWe are a 3rd party logistics company specializing in apparel and footwear.
