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Bilingual Customer Service Representative

2 months ago

Austin, United States Addison Group Full time
Job Title: Customer Service Representative (Bilingual/Spanish)

Location: Austin, TX

Industry: Insurance

Pay: $18/hour

About Our Client:

Addison Group is partnering with a client in the insurance industry to hire a Bilingual Customer Service Representative. This is a contract role through the end of the year with an opportunity to move into a permanent position, offering the opportunity to work with a well-established organization located in North Austin.

Job Description:

This position will be responsible for delivering excellent customer service in a fast-paced call center environment. You will assist customers with inquiries and policy updates across a variety of insurance products. This role is ideal for a bilingual professional who is detail-oriented, computer-savvy, and eager to contribute to a dynamic team.

Key Responsibilities:
  • Handle inbound customer calls, providing support with policy updates, changes, and ownership transfers.
  • Process customer requests via phone, email, fax, and mail.
  • Utilize data entry skills to maintain accurate customer records and perform Excel-based tasks.
  • Promote customer loyalty by resolving inquiries and offering retention solutions.
  • Ensure compliance with regulatory guidelines by verifying customer identity and adhering to internal controls.
  • Support general office functions, including file organization and documentation preparation.
Qualifications:
  • Minimum of 1 year of experience in customer service.
  • Bilingual proficiency in both Spanish and English (the majority of interactions will be conducted in Spanish).
  • Proficient in Microsoft Word, Excel, and Outlook; comfortable with data entry tasks.
Perks:
  • Potential for long-term growth
  • Collaborative and supportive work environment


Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.