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Lemur Senior Solutions Engineer
4 months ago
About Us:
Groundbreaker. Game changer. Pioneer.
TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.
TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.
Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.
Overview:Locana, a TRC company, is looking for a senior-level Solutions Engineer to work within the IGS products team. Demand for the Lemur mobile mapping product from Locana has brought about the need for a talented GIS professional to lead the pre-sales effort and help new customers find success in their field work management programs. This SE role will be primarily focused on pre-sales demo development and delivery when Lemur is sold in conjunction with Salesforce and the Salesforce Field Service field work management application.
The successful candidate will have the opportunity to work with industry leading technology companies like Salesforce, Esri, and others to help deliver industry leading integrated enterprise GIS solutions. The ideal candidate will bring excellent problem-solving abilities, customer service skills, thorough knowledge of Esri technology and GIS-based mobile and web applications, and be comfortable evaluating tools and defining processes that ensure the best possible customer experience with Lemur and our partner products. This position can work from most locations in the US and will travel periodically to work with customers, partners, and the TRC Locana customer success, product development, sales, marketing, and implementation teams.
Responsibilities:- Be the GIS expert on joint sales teams promoting joint GIS and work management solutions to top-tier customers.
- Communicate and coordinate with TRC Locana and Salesforce teams and individuals on potential and current sales opportunities.
- Work as part of a team to transition customers from sales cycle to implementation by advising the sales teams, customer, project, and lemur implementation teams on customer requirements and landscape.
- Provide GIS-focused insight and knowledge to joint sales teams and customers to help align the overall technical solution strategy with the needs of the customer.
- Build and host compelling industry demos for the TRC Locana Lemur product.
- Administer and maintain Salesforce demonstration organizations for TRC Locana.
- Deliver customer focused technical demonstrations as a part of a larger business development team that could also include one or more partner groups.
- Assist in maintaining and administering Esri enterprise systems where relevant data (sample Esri datasets, etc.) can be hosted for use in building and presenting technical demonstrations and prototypes.
- Work with the Salesforce partner manager to help deepen the partnership through marketing, trade shows, and communications.
- Work with the Lemur development team to chart the future course of technical Salesforce integration.
- Help identify and isolate technical and software issues and generally coordinate with the customer success, implementation, and software development teams to ensure issue resolution.
- Help set up and facilitate performance and benchmark testing with other members of the product team, both domestic and internationally. Document and aid in publishing relevant findings and sharing with other TRC Locana teams and our customer base.
- When possible, assist in management of product development and support ArcGIS Enterprise demo environments.?
- Strong inter-personal, organization, and communication skills are required.
- Knowledge of sales life cycles and experience in a successful software sales team required.
- 5 years experience working with Esri Enterprise, web, and mobile technology in a professional environment.
- 2 years direct experience working with web and mobile apps based on Esri technology.
- Familiarity with mobile device platforms Windows, iOS, and Android on multiple form factors and with multiple versions required.
- Working knowledge of the Salesforce platform and practical experience with basic administration tasks preferred. Experience with Salesforce Field Service is a big plus.
- Familiarity with Salesforce customization tools like Lightning Web Components a plus.
- Experience in utilities such as gas, electric, water, or telecom preferred.
- Experience with Esri Utility Network datasets preferred.
- Experience with software product development teams is desirable
Benefits*: TRC offers a competitive benefit package consisting of:
- Medical, dental, vision, and disability insurance.
- 401k package that includes both traditional and Roth IRA options and Company match.
- Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
- All full-time employees enjoy a minimum of 8 Paid Holidays per year.
- TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.
*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.
Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.
Other Compensation: Employee may be eligible for participation in the Companys annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.
Disclaimers:TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The complete job description and application are available on TRCs career site.
TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.
