Customer Service Specialist

3 months ago

Lakeland, United States GetixHealth Full time

HealthCare Customer Service Representatives ensure that client-assigned healthcare accounts are billed and paid both accurately and timely. They perform their duties in accordance with applicable laws and regulations and GetixHealth's policies and procedures.

Shift 1: Monday - Thursday: 8am- 5pm EST Fridays 8am-5pm EST
Shift 2: Monday- Thursday: 10am-7pm EST Fridays 8am-5Pm EST
Compensation:Onsite - $16/hr Remote- $15.50/hr + all are quarterly bonus eligible

Additional $1/hr Shift Differential after 5pm

Position Responsibilities

  • Medical Collections
  • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
  • Gathering information, performing research and resolving customer inquiries
  • Communicate appropriate options for resolution in a timely manner
  • Inform customers/patients about services available, and assess their needs
  • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
Other duties as assigned:
  • Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area. Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.
Requirements Education and Experience
  • High school diploma or college degree from an accredited college or university
  • Spanish fluency preferable
  • Two to five years industry experience in medical revenue cycle management is required.
  • Medical experience, either practical or classroom knowledge needed.
  • Proven understanding of the medical revenue cycle.
  • Demonstrated excellent verbal, written and interpersonal communication skills.
  • Demonstrated knowledge of HIPAA rules and regulations.
  • Attention to detail
  • Good attendance record
  • Proven ability to work collaboratively in a team environment
  • Demonstrated ability to perform work in alignment with company mission and values
  • Proven PC proficiency in MS Office Suite Applications
Work Environment / Physical Requirements
  • Work environment is either remote or an office location.
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
  • Occasional lifting may be required up to 25 lbs.
  • Must be able to sit for extended periods of time with frequent bending and stooping
  • Must have current, valid driver license or reliable transportation to commute to/from work


GetixHealth is an equal employment opportunity employer.

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