Desktop Support Analyst

2 weeks ago

New York, United States Barrow Wise Consulting, LLC Full time

Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today.

Responsibilities:

The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties:

  • Assist with IT technical support duties. Diagnose, maintain, and support systems and peripherals.
  • Image, install, and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware.
  • Provide support for the use of Smartboards and IT-related equipment.
  • Perform root cause analysis of technical issues to identify the problem's source, determine possible solutions, Test and implement solutions, when necessary, and escalate incidents to lead technicians or the appropriate support groups.
  • Perform user password resets in Active Directory.
  • Provide excellent customer-focused service to ensure customer satisfaction by providing timely responses and resolution of problems.
  • Manage individual ticket queues. Provide informative ticket updates describing steps taken through problem resolution. Contact end-users to clarify issues as needed.
  • Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required.
  • Able to lift to 50 lbs
  • Work on-site in NYC
An ideal candidate has the following:
  • S. Citizenship
  • Minimum: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
  • Minimum 2 Years of experience working in an IT desktop support team-based collaborative environment.
  • Minimum 2 Years of experience providing customer service to diverse user groups, problem-solving in an organizational structured environment.
  • Minimum 2 Years of experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment.
  • Minimum 2 Years of experience supporting MACs.
  • Minimum 2 Years of experience working with and/or knowledge of remote desktop tools.
  • Minimum 2 Years of experience providing support via phone, remotely, email, and in-person.
  • Minimum 2 Years of experience using a ticketing system (e.g., familiarity with Service Now).


Join the team at Barrow Wise Consulting, LLC, for a fulfilling and engaging experience Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LBGT are welcome to apply.

Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.

  • IT Desktop Support Analyst

    1 month ago

    New York, United States Global Channel Management Full time

    About the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...

  • IT Desktop Support Analyst

    2 weeks ago

    New York, United States Global Channel Management Full time

    About the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...

  • Desktop Support Analyst

    2 weeks ago

    New York, United States PRIDE Health Full time

    Job Title: Desktop Support Analyst Location: New York, NY 10065 Duration: 3 Months with possible extension Shift: 8:30 am - 5:00 pm Pay Range: $24 to $27/Hour. Skills: Responsible for maintenance of operating systems and/or applications. Works independently in a professional, high-tech environment to oversee sophisticated/specialty technology. Need an IT...

  • Desktop Support Analyst

    1 month ago

    New York, United States Barrow Wise Consulting, LLC Full time

    Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today. Responsibilities: ...

  • Desktop Support Analyst

    3 months ago

    New York, United States Pride Health Full time

    Job Title: Desktop Support AnalystLocation: New York, NY 10065Duration: 3 Months with possible extension Shift: 8:30 am - 5:00 pmPay Range: $25 to $28/Hour.Skills:Responsible for maintenance of operating systems and/or applications. Works independently in a professional, high-tech environment to oversee sophisticated/specialty technology. Need an IT Tech...

  • Desktop Support Analyst

    3 weeks ago

    New York, United States Pride Health Full time

    Job Title: Desktop Support AnalystLocation: New York, NY 10065Duration: 3 Months with possible extension Shift: 8:30 am - 5:00 pmPay Range: $24 to $27/Hour.Skills:Responsible for maintenance of operating systems and/or applications.Works independently in a professional, high-tech environment to oversee sophisticated/specialty technology.Need an IT Tech with...

  • Desktop Support Analyst

    3 weeks ago

    New York, United States Pride Health Full time

    Job Title: Desktop Support AnalystLocation: New York, NY 10065Duration: 3 Months with possible extension Shift: 8:30 am - 5:00 pmPay Range: $24 to $27/Hour.Skills:Responsible for maintenance of operating systems and/or applications.Works independently in a professional, high-tech environment to oversee sophisticated/specialty technology.Need an IT Tech with...

  • Support Analyst

    3 months ago

    New York, United States Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...

  • Support Analyst

    3 months ago

    New York, United States Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...

  • Support Analyst

    2 weeks ago

    New York, United States Squarepoint Capital Full time

    Squarepoint is a global investment management firm that utilizes a diversified portfolio of systematic and quantitative strategies across financial markets that seeks to achieve high quality, uncorrelated returns for our clients. We have deep expertise in trading, technology and operations and attribute our success to rigorous scientific research. As a...

  • Desktop Support Analyst

    3 months ago

    New York, New York, United States TEKsystems Full time

    Description:Our client is looking for desktop candidates to support the 2023 Summer Internship and New Hire Program. This initiative involves two phases. Phase 1: supporting 500 Summer Interns who will be working for our client over the summer before returning to college or starting their career. In the first two weeks of the project, the Desktop candidates...

  • Senior Desktop Analyst

    3 months ago

    New York, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionOur client, an AM Law 100 firm, is looking to hire a Senior Desktop Analyst at their offices in New York City. The position is onsite 5 days a week with work hours of 10AM to 6PM. This is a full time, direct hire paying an annual base salary of $90K to $110K plus a performance based bonus. This role is also eligible for overtime...

  • Desktop Support

    2 weeks ago

    New York, United States Saransh Inc Full time

    Job DescriptionJob DescriptionRole: Desktop SupportLocation: Liberty St, New York, NY 10005Rate: /HR on W2 All inclusiveNote: Need strong hands-on Mac os Exp. along with Windows 10,11.Mandatory Skills: Desktop Support, IT Support, End User ComputingRequired : 1+year experienceJob Description The Support Analyst will provide support to End Users on a variety...

  • Desktop Support Analyst

    4 weeks ago

    New York, New York, United States PEAK6 Full time

    WHO WE AREHeadquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Desktop Support Analyst

    4 weeks ago

    New York, United States PEAK6 Full time

    WHO WE AREHeadquartered in the historic Chicago Board of Trade, PEAK6 Capital Management is a proprietary options trading firm that has been defining the industry for more than 25 years. While many firms have come and gone, PEAK6 Capital Management has consistently delivered liquidity to the options market. We thrive due to our firm's special blend of...

  • Desktop Support

    3 weeks ago

    New York, United States VDart Inc Full time

    Job DescriptionJob DescriptionJob Title: Desktop SupportLocation: New York, NY (10005) - OnsiteDuration: 6+ monthsTerm: ContractJob Description:Experience Desired: 5+ Years.Job Description: The Support Analyst will provide support to End Users on a variety of computing issues. Job Responsibilities and Functions Diagnose, resolve, and follow-up on issues...

  • Desktop Support Analyst

    2 weeks ago

    New York, United States Connvertex Technologies Inc. Full time

    Job DescriptionJob DescriptionAccountabilities:Providing Desktop (Windows 11) and windows application support for front office and back-office users including hardware support.Providing front line technical support on the dealing floor for trading applications, liaising, or escalating issues where relevant to specialist development teams.Management of local...

  • Hybrid Desktop Support Analyst

    2 weeks ago

    New York, United States Helion Technologies Full time

    Job DetailsJob Location Remote - Long Island, NY - Long Island, NY Position Type Full Time Travel Percentage Up to 25% Job Category Information Technology Company Overview Helion Technologies is one of the nation's fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry,...

  • Hybrid Desktop Support Analyst

    1 month ago

    New York, United States Helion Technologies Full time

    Job DetailsJob Location Remote - Long Island, NY - Long Island, NY Position Type Full Time Travel Percentage Up to 25% Job Category Information Technology Company Overview Helion Technologies is one of the nation's fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we...

  • Desktop Support

    2 weeks ago

    New York, United States Technified Solution Full time

    Job DescriptionJob DescriptionMandatory Skills: Desktop Support, IT Support, End User ComputingJob Description The Support Analyst will provide support to End Users on a variety of computing issues.Job Responsibilities and Functions· Diagnose, resolve, and follow-up on issues relating to various user computing issues· Provide technical support by phone,...