Desktop Support Analyst
4 months ago
Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Barrow Wise Consulting, LLC is for you. As a multi-disciplined leader, you understand the gifts that set you apart from everyone else. Demonstrate innovative solutions to our clients. Join Barrow Wise Consulting, LLC today.
Responsibilities:
The Desktop Support Analyst will support Barrow Wise's NYC Department of Social Services project, and perform the following duties:
- Assist with IT technical support duties. Diagnose, maintain, and support systems and peripherals.
- Image, install, and configure desktops or laptops; install software; install peripheral devices such as printers, scanners, and other hardware.
- Provide support for the use of Smartboards and IT-related equipment.
- Perform root cause analysis of technical issues to identify the problem's source, determine possible solutions, Test and implement solutions, when necessary, and escalate incidents to lead technicians or the appropriate support groups.
- Perform user password resets in Active Directory.
- Provide excellent customer-focused service to ensure customer satisfaction by providing timely responses and resolution of problems.
- Manage individual ticket queues. Provide informative ticket updates describing steps taken through problem resolution. Contact end-users to clarify issues as needed.
- Conduct periodic local travel to remote sites within the five (5) boroughs of NYC as required.
- Able to lift to 50 lbs
- Work on-site in NYC
- S. Citizenship
- Minimum: Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- Minimum 2 Years of experience working in an IT desktop support team-based collaborative environment.
- Minimum 2 Years of experience providing customer service to diverse user groups, problem-solving in an organizational structured environment.
- Minimum 2 Years of experience supporting Microsoft Windows 10 and Office 365 in an enterprise environment.
- Minimum 2 Years of experience supporting MACs.
- Minimum 2 Years of experience working with and/or knowledge of remote desktop tools.
- Minimum 2 Years of experience providing support via phone, remotely, email, and in-person.
- Minimum 2 Years of experience using a ticketing system (e.g., familiarity with Service Now).
Join the team at Barrow Wise Consulting, LLC, for a fulfilling and engaging experience Our team is dedicated to providing innovative solutions to our clients in an ethical and diverse work environment. We offer competitive compensation packages, excellent benefits, and opportunities for growth and advancement. Barrow Wise is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LBGT are welcome to apply.
Our employees stand behind Barrow Wise's core values of integrity, quality, innovation, and diversity. We are confident that Barrow Wise's core values, business model, and team focus create positive career paths for our employees. Barrow Wise will continue to lead the industry in delivering new solutions to clients and persevere until the client is overjoyed.
-
IT Desktop Support Analyst
4 months ago
New York, United States Global Channel Management Full timeAbout the job IT Desktop Support Analyst IT Desktop Support Analyst needs 3 years IT Desktop support experience IT Desktop Support Analyst requires: OnSite 5 days a week. 3 years' work experience as an IT or Desktop Support Technician. Familiarity with networking systems and protocols. Knowledge of remote desktop support systems including TeamViewer. ...
-
Desktop Support Analyst
4 weeks ago
New York, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Desktop Support Analyst in New York, New York. This role revolves around providing technical support, managing hardware and software issues, and ensuring the smooth operation of computer systems within our organization. As a Desktop Support Analyst, you will be a...
-
Support Analyst
1 month ago
New York, United States Squarepoint Capital Full timeRole: Support AnalystTeam: Technology Operations Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise...
-
Desktop Support Analyst
3 weeks ago
New York, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Desktop Support Analyst to join our team in New York. This role is centered around providing technical support to attorneys and staff, ensuring the high level of consistency and reliability in the business by understanding our technology integration. It also involves working closely with IT and Managed...
-
Desktop Support Specialist
1 month ago
New York, New York, United States Gotham Technology Group Full timeJob Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Gotham Technology Group is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. The ideal candidate will have a strong foundation in IT support and excellent customer service skills.Key Responsibilities:Provide...
-
Senior Desktop Analyst
4 weeks ago
New York, New York, United States Phaxis Full timeJob Title: Senior Desktop AnalystJob Summary: We are seeking a highly skilled Senior Desktop Analyst to join our team at Phaxis. The successful candidate will be responsible for providing technical support and services to our lawyers and staff, with a focus on desktop and remote access support.Key Responsibilities:Provide technical support and services to...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States Barrow Wise Consulting, LLC Full timeAt Barrow Wise Consulting, LLC, we are seeking a skilled Desktop Support Analyst to join our team. As a Desktop Support Analyst, you will play a critical role in providing technical support to our clients. Your primary responsibilities will include assisting with IT technical support duties, diagnosing and maintaining systems and peripherals, and providing...
-
Desktop Support Specialist
1 month ago
New York, New York, United States Barrow Wise Consulting, LLC Full timeTransformative IT SolutionsBarrow Wise Consulting, LLC is seeking a skilled Desktop Support Analyst to join our team. As a multi-disciplined leader, you will understand the gifts that set you apart from everyone else and demonstrate innovative solutions to our clients.Key Responsibilities:Assist with IT technical support duties, diagnosing, maintaining, and...
-
Senior Trial Technology
5 months ago
New York, United States SourcePro Search Full timeSourcePro Search is conducting a search for a Senior Trial Technology & Desktop Analyst who will work with the Trial Services and Desktop teams in Information Systems to provide technology-related services and support to the firm's lawyers and staff. The ideal candidate will provide technology-related services and support for trials, arbitrations, and...
-
Senior Trial Technology
2 months ago
New York, United States SourcePro Search, LLC Full timeThe Senior Trial Technology & Desktop Analyst works with the Trial Services and Desktop teams in Information Systems to provide technology-related services and support to the firm's lawyers and staff. The ideal candidate will provide technology-related services and support for trials, arbitrations, and presentations as required to meet the needs of the firm,...
-
Desktop / Mobile Support Analyst
1 month ago
New York, United States Solomon Page Full timeOur client is seeking a highly motivated Desktop Technician to be a member of the IT Infrastructure department. Work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. One of the main responsibilities will be maintaining a fleet of corporate provided mobile devices. Our client is a leading global...
-
Desktop / Mobile Support Analyst
2 months ago
New York, United States Solomon Page Full timeOur client is seeking a highly motivated Desktop Technician to be a member of the IT Infrastructure department. Work closely with the Technology team and users to implement, maintain and support all Desktop environments globally. One of the main responsibilities will be maintaining a fleet of corporate provided mobile devices. Our client is a leading global...
-
Desktop Support
3 days ago
New York, United States SysMind Tech Full timeGood understanding of work/ support environment Good experience on installation and troubleshooting of desktops/ laptops, printers and Servers Good experience on installation of Windows XP and MS- Office Knowledge of Windows Domain, DHCP and DNS Installation and troubleshooting of Antivirus software Good knowledge on outlook client Troubleshooting,...
-
Help Desk Support Analyst
1 month ago
New York, United States Gotham Technology Group Full timeJob Title: Jr. Desktop/Helpdesk Support AnalystLocation: New York, NYType: 6-12 month contractShift: 10:00 AM - 7:00 PMAbout the Role:Our client is seeking a Jr. Desktop/Helpdesk Support Analyst to join their team. Looking for a candidate who is eager to learn and grow, with a strong foundation in IT support and excellent customer service skills.Key...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States Royal Communications Consultants Inc Full timeJob Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Royal Communications Consultants Inc. The successful candidate will be responsible for installing and maintaining desktop computers, as well as providing on-site support in midtown NYC.Key Responsibilities:Install and configure desktop...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States Apex Systems Full timeJob DescriptionApex Systems is a world-class technology services business that delivers solutions to fulfill clients' digital visions. We are seeking a qualified candidate to work onsite providing desktop support services with strong customer skills.Key ResponsibilitiesProvide day-to-day technical support to employees for network infrastructure and internal...
-
Desktop Support Technician
2 months ago
New York, United States RightClick Full timeOne of our clients is a leading company in the financial advisory sector, managing a substantial portfolio of assets. Their reputation is founded on delivering strategic insights, excellent service, and high-quality execution. They are looking for a Desktop Support Technician who provide technical support to end-users, ensuring the smooth operation of...
-
Desktop Support Specialist
4 weeks ago
New York, New York, United States RightClick Full timeDesktop Support Technician RoleRightClick is seeking a skilled Desktop Support Technician to provide technical support to end-users, ensuring the smooth operation of desktop systems, software, and peripherals. This role involves troubleshooting hardware and software issues, performing installations, configurations, and updates, and ensuring optimal system...
-
Desktop Support Technician
4 weeks ago
New York, United States Panzer Solutions LLC Full timeJob : Desktop Support TechnicianLocation : Boardway, NY (Onsite)Duration : CTHPrimary Responsibilities:• Handle Tier 1,2, & 3 help desk escalations through tickets or phone• Skilled in desktop support handling in Windows and MAC environments.• Some SCCM Knowledge. i.e. Manage Patching in SCCM for Desktops, troubleshoot onproblematic machines. Reinstall...
-
Desktop Support Specialist
4 weeks ago
New York, United States Hunter Bond Full timeAbout the CompanyA leading macro trading organization in New York is urgently seeking an experienced Desktop Support Engineer with a strong financial services background and PowerShell expertise. In this pivotal role, you’ll support and maintain essential desktop infrastructure, providing prompt, expert assistance to traders and end-users in a high-stakes...