Customer Success Specialist
2 weeks ago
The Company and Team At Virtual Therapeutics, we are on a mission to combat the global mental health crisis using immersive virtual reality technology, evidence-based techniques, and engaging content. With decades of diverse experience and a unique set of resources at our disposal, Virtual Therapeutics is dedicated to building a new class of immersive products that will dramatically broaden access to engaging therapies designed to improve health and wellness. With mental health and well-being at the core of everything we do, our team is committed to fostering a culture of trust, collaboration, and passion. We are excited to grow alongside you as Virtual Therapeutics continues to transform and grow with each passing day Role We are seeking a highly motivated and experienced Customer Success Specialist to join our dynamic team in the digital therapeutic industry. As a Customer Success Specialist, you will play a critical role in ensuring our clients maximize the value they receive from our innovative solutions. You will be the primary point of contact for our clients, providing exceptional support and guidance to help them achieve their health and wellness goals through our VR technology. You will develop strong relationships with clients, understand their needs, and work closely with internal teams to ensure their success. Your goal is to drive client satisfaction, retention, and growth by delivering an outstanding customer experience. Responsibilities Customer Success Strategy Serve as the primary point of contact for product end users, addressing incoming support inquiries and resolving issues, in alignment and compliance with customer experience strategy and the company's objectives and values. Verify and process incoming product orders by confirming prescriptions submitted by licensed doctors through online tools. Follow best practices to optimize the customer support process, ensuring prompt and efficient responses and follow-ups to all stakeholder inquiries through multiple communication channels. Encourage self-service alternatives to reduce the volume of support requests and improve efficiency. Utilize Stripe, Google/Apple Store and additional internal CRM tools to accurately maintain customer records and track customer transactions. Customer and End User Satisfaction Ensure all interactions with external stakeholders are handled professionally, promptly, and thoughtfully. Focus on enhancing user satisfaction and retention by delivering exceptional customer support at all steps in the customer journey. Proactively engage with users to gather feedback and understand their pain points, using this information to improve the overall experience. Escalate issues and complaints in a cross-functional regulatory compliant environment, demonstrating empathy and understanding while seeking resolutions. Streamline existing customer success operations and implement new processes where needed to improve overall efficiency and effectiveness. Data Analysis/Management Pull reports and analyze data from customer support tickets and internal CRM tools to identify trends, track performance, and uncover areas for improvement. Present data-driven insights to team members to inform decision-making and improve customer success initiatives. Qualifications 3+ years of direct experience in customer experience, customer support/success within the mobile gaming, digital therapeutic, healthcare software or related tech industries. Proven expertise with support ticketing systems and CRM tools (i.e. Zoho CRM and ZenDesk). Experience in small customer service teams, including direct reporting responsibilities. Excellent written and verbal communication skills, including a knack for documenting controlled processes. Strong ability to simplify complex technical issues for diverse audiences. Strong problem-solving skills with the ability to manage challenging situations calmly and effectively. Demonstrated adaptability in a fast-paced, dynamic environment. Benefits and Perks Full benefits package including matching 401K, bonus opportunities, great company culture, and flexibility. Virtual Therapeutics is an equal opportunity employer committed to fostering an inclusive, innovative environment. We provide employment opportunities without regard to age, race, color, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations or accommodations, we can make to help ensure you have a comfortable and positive interview experience, please let us know. #J-18808-Ljbffr
-
Customer Success Specialist
1 week ago
Kirkland, Washington, United States Virtual Therapeutics Full timeAbout Virtual TherapeuticsVirtual Therapeutics is a pioneering company in the digital therapeutic industry, utilizing immersive virtual reality technology to combat the global mental health crisis. Our mission is to provide engaging therapies designed to improve health and wellness, fostering a culture of trust, collaboration, and passion.Job DescriptionWe...
-
Customer Success Specialist
5 days ago
Kirkland, Washington, United States Virtual Therapeutics Full timeAbout Virtual TherapeuticsAt Virtual Therapeutics, we're revolutionizing the mental health landscape with innovative virtual reality technology and evidence-based techniques. Our mission is to make immersive therapies accessible to everyone, fostering a culture of trust, collaboration, and passion. We're committed to transforming lives and growing with our...
-
Sr Worldwide Customer Success Specialist
2 weeks ago
Kirkland, United States Amazon Web Services, Inc. Full timeSr Worldwide Customer Success Specialist - Amazon Connect Job ID: 2740028 | Amazon Web Services, Inc. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, customer experience and contact center background, and skills necessary to help position AWS as the Cloud Contact as a...
-
Customer Support Specialist
1 month ago
Kirkland, Washington, United States Leggett & Platt Aerospace - Western Pneumatic Tube Co. Full timeAbout the RoleWe are seeking a highly skilled Customer Support Administrator to join our team at Leggett & Platt Aerospace - Western Pneumatic Tube Co. in Kirkland, WA. As a key member of our sales and operations team, you will be responsible for managing customer inquiries, escalating delivery and manufacturing issues, and providing administrative sales...
-
Delivery Specialist
5 months ago
Kirkland, United States O'Reilly Auto Parts Full timeCompensation Pay Range: $16.28 - $24.00 The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. ...
-
Leasing Specialist/Customer Service Representative
2 months ago
Kirkland, United States TBG | The Bachrach Group Full timeLeasing Specialists/Customer Service Representatives Needed!20 Openings Available in Kirkland, WA for a National Real Estate DeveloperIf you have experience in call centers, hospitality, or real estate customer service/brokerage, and want long-term growth and longevity within a prestigious real estate firm, this is the perfect opportunity for...
-
Retail Store Customer Service Specialist
2 months ago
Kirkland, United States Sherwin-Williams Full timeThis position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...
-
Customer Service Representative
4 weeks ago
Kirkland, Washington, United States TBG | The Bachrach Group Full timeCustomer Service SpecialistWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at TBG | The Bachrach Group. As a key member of our contact center, you will be responsible for providing exceptional customer service to our residents and prospects.Key Responsibilities:Handle all prospect and resident inquiries, including...
-
Customer Service Representative
3 weeks ago
Kirkland, Washington, United States TBG | The Bachrach Group Full timeCustomer Service SpecialistWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at TBG | The Bachrach Group. As a key member of our contact center, you will be responsible for providing exceptional customer service to our residents and prospects.Key Responsibilities:Handle all prospect and resident inquiries, including...
-
Customer Service Representative
3 weeks ago
Kirkland, Washington, United States Sherwin-Williams Full timeCustomer Service Specialist RoleWe are seeking a skilled Customer Service Specialist to join our retail team at Sherwin-Williams. As a key member of our team, you will work closely with customers to determine their needs and provide expert advice on our products.Key Responsibilities:Provide exceptional customer service in person and over the phoneBuild...
-
Retail Store Customer Service Representative
3 weeks ago
Kirkland, Washington, United States Sherwin-Williams Full timeJob SummaryThis role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with wholesale and retail customers to understand their needs, provide expert advice on Sherwin-Williams products, and recommend the right solutions.Key ResponsibilitiesProvide exceptional customer service, ensuring maximum client...
-
Leasing Specialist
2 weeks ago
Kirkland, Washington, United States TBG | The Bachrach Group Full timeUnlock Your Potential as a Leasing SpecialistAre you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for building strong relationships and a talent for navigating complex sales processes? If so, we invite you to explore this exciting opportunity as a Leasing Specialist with TBG | The Bachrach...
-
Quality Assurance Specialist
1 week ago
Kirkland, Washington, United States Leggett & Platt Aerospace - Western Pneumatic Tube Co. Full timeJob Title: Quality SpecialistAt Leggett & Platt Aerospace - Western Pneumatic Tube Co., we are committed to delivering high-quality products that meet the needs of our customers. As a Quality Specialist, you will play a critical role in ensuring that our products meet the highest standards of quality.Job Summary:The Quality Specialist will assist in the...
-
Diagnostic Imaging Specialist
4 weeks ago
Kirkland, Washington, United States TotalMed Allied Full timeDiagnostic Imaging OpportunityTotalMed Allied is seeking a skilled Diagnostic Imaging Specialist to join our team for a travel assignment in Kirkland, Washington.Job Summary:We are looking for a highly motivated and experienced Diagnostic Imaging Specialist to work in our state-of-the-art imaging department. As a Diagnostic Imaging Specialist, you will be...
-
Diagnostic Imaging Specialist
4 weeks ago
Kirkland, Washington, United States TotalMed Allied Full timeDiagnostic Imaging OpportunityTotalMed Allied is seeking a skilled Diagnostic Imaging Specialist to join our team for a travel assignment in Kirkland, Washington.Job Summary:We are looking for a highly motivated and experienced Diagnostic Imaging Specialist to work in a fast-paced healthcare environment. As a Diagnostic Imaging Specialist, you will be...
-
Customer Support Specialist
3 weeks ago
Kirkland, Washington, United States Leggett & Platt Aerospace - Western Pneumatic Tube Co. Full timeAerospace Customer Support AdministratorWe are seeking a highly skilled and experienced Customer Support Administrator to join our team at Leggett & Platt Aerospace - Western Pneumatic Tube Co. in Kirkland, WA.Key Responsibilities:Manage customer inquiries and serve as the primary point of contact for customer delivery and manufacturing issues.Provide...
-
Customer Service Representative
2 weeks ago
Kirkland, Washington, United States TBG | The Bachrach Group Full timeWe are seeking a highly skilled Customer Service Specialist to join our team at TBG | The Bachrach Group. This individual will be responsible for handling all prospect and resident calls and chats, including application status requests, move-in/move-out experiences, and escalations for customer service and light maintenance calls.Key Responsibilities:Provide...
-
Facilities Maintenance Specialist
5 days ago
Kirkland, Washington, United States Government Jobs Full timeJob SummaryWe are seeking a skilled Facilities Maintenance Specialist to join our team at Government Jobs. As a key member of our facilities team, you will be responsible for performing a variety of skilled construction, maintenance, repair, and remodeling tasks on City buildings, facilities, and equipment.Key ResponsibilitiesPerform duties in a variety of...
-
Customer Service Specialist
1 week ago
Kirkland, Washington, United States Advantage Solutions Full timeJob SummaryWe are seeking a highly motivated and results-driven Retail Sales Representative to join our team at Advantage Solutions. As a Retail Sales Representative, you will be responsible for driving sales growth, building strong relationships with customers, and providing exceptional customer service.Key Responsibilities:Sales and Merchandising: Develop...
-
Customer Service Specialist
2 weeks ago
Kirkland, United States TBG | The Bachrach Group Full timeIdeally this person will have experience with handling calls and chats, including for customer service. Manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. Having experience within a real estate or property management environment is a huge plus. Onsite: 5x per week Salary: $43k-55k plus commission ...
