Risk Manager, Retail Risk

1 month ago

Philadelphia, United States Capital One Financial Corp Full time
Center 2 (19050), United States of America, McLean, Virginia

Risk Manager, Retail Risk (Hybrid)

Retail Consumer Risk focuses on marketing, product design, technology, and customer protection that allow our customers to bank with confidence. Retail risk advisors work through unstructured problems and manage change while demonstrating superior problem-solving skills and strong judgment. Additionally, Risk advisors conduct risk assessments using various assessment tools and methodologies.

Responsibilities
As a Manager-level risk advisor, you will:
  • Advise and consult with risk and business teams to help develop well-designed products, processes, and supporting technologies
  • Establish and maintain positive working relationships with product owners, process managers, compliance advisors, legal counsel, auditors, and other risk associates
  • Manage multiple tasks to meet deadlines, independently and with team collaboration
  • Oversee risk event remediation impacting customers stemming from process breakdowns or other problems, helping develop permanent corrective actions
  • Work across the division to execute the first line risk assessments, and assist with establishing risk mitigation plans
  • Deliver on our well-managed agenda by facilitating various risk assessments, and consulting on effective challenge
  • Review, analyze, assess risk, document effective controls to cover gaps enhancing the control suite effectiveness (CSE)
  • Other risk efforts, including but not limited to: Audit/Exams support, Control Testing, Executive Reporting, RMAP coverage, PSP management and renewal/certification, hosting Office Hours with Legal and Compliance, and support the Business on everyday Risk Management areas
Successful Risk Managers in our culture are:
  • Innovative, adaptive, and inclusive
  • Exceptional verbal and written communicators
  • Creative, outside-the-box thinkers who have a customer-backed problem-solving approach
  • Able to assist on multiple work streams and tasks simultaneously
  • Collaborative, team players with the ability to navigate organizations
  • Passionate about continuously learning
  • Able to blend strategic and tactical thinking and creative and analytical reasoning
  • Able to proactively identify themes and apply learnings in highly ambiguous contexts
Basic Qualifications
  • High School diploma, GED, or equivalent certification
  • At least 3 years of experience in retail or direct banking process management, risk management, product management, or operations
Preferred Qualifications
  • Bachelor's Degree
  • 5+ years of experience in risk management, financial services, technology, or product management
  • Professional certifications (such as Business Process Management certification, Lean or Green Belt Certification CFE, CRM, CIA)


This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work daysTuesday, Wednesday and Thursdayare in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to C[redacted]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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