DaySpring Customer Service Representative

4 months ago

Fayetteville, United States Hallmark Full time

**DaySpring Customer Service Representative (part-time, morning shift)**

**Location:** Siloam Springs, AR, US, 72761 DaySpring, a subsidiary of Hallmark Cards, is a leading marketer and distributor of Christian products and gifts. DaySpring products are sold in Christian retail stores, mass market and internet retailers, card and gift stores, and other outlets in the United States and 60 countries worldwide. Through Mary & Martha, DaySprings Direct to Sales company, we offer independent consultants an opportunity to build a business, build others and live out their faith. Based in Siloam Springs, Arkansas, DaySpring employs over 260, offers more than 6,000 products, and touches more than one billion people annually. Our vision: We want to see every person experience and express the life-changing message of Gods love.

**DEPARTMENTAL DESCRIPTION**

DaySpring Customer Service is known throughout the International Christian Retail Association as having the Best Customer Service in the Industry. It plays a vital role within the company and many times is the only connection a consumer or retailer will have with DaySpring. What an honor and privilege it is to be this spokesperson Customer Service is part of the larger Retail Sales Division that includes Independent and Mass Accounts. In addition, this department provides Customer Service for the Ecommerce Division of DaySpring.

**RESPONSIBILITES**

In this role, you will interface on a consistent basis with our customers via phone and email. Listening and assisting customers with taking orders, calculating charges, processing billing or payments, and meeting upselling objectives are key to this role.

ADDITIONAL INFORMATION: This part-time position schedule works Monday through Friday from 9:00 am to 1:00 pm, not to exceed 28 hours per week.

**REQUIREMENTS**

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. Individual file size attachment limit is 10 MB.

BASIC QUALIFICATIONS

*You must have these to be considered for this role:*

- High school degree, GED or equivalent, plus specialized schooling and/or on the job education.

- Ability to continuously talk and hear; required to regularly sit; occasionally required to stand, walk, reach with hand and arms, stoop, or kneel; occasionally lift and/or move up to 10 pounds.

- Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

PREFERRED QUALIFICATIONS

*You will stand out if you have these:*

* Basic computer skills including Microsoft office, Internet, Email, Data processing, Word and Excel.

* Patient, respectful and positive demeanor

* Dependable with a strong work ethic

* Accuracy and attention to detail

* Capacity to multitask and think independently

* Strong verbal, written and face to face communication skills

* Solid listening skills with ability to be attentive and demonstrate empathy

* Critical Thinking Skills- ability to solve practical problems and deal with a variety of known variables. Consistently make good decisions

* Strong time management skills

* Willingness to learn and be flexible

* Calming presence

* Understanding of and appreciation for the DaySpring mission

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

**BENEFITS**

In addition to competitive salaries (and bonuses to eligible employees), our comprehensive benefits package reflects the values and culture of our company while supporting the needs of our team members.

* Employee Savings Plan - 401(k) with company match

* Profit Sharing Plan

* Paid time off program (PTO) combining vacation, illness and other absence into a generous bank of time and 8 paid holidays

COVID-19. DaySpring puts its employee health and safety first with social distancing and mandatory face-masking and daily temperature check protocols in place.

DaySpring is an equal opportunity employer. Disability/Veteran. Principals only please.

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