Customer Service Representative

7 days ago


Fayetteville, North Carolina, United States Healthy Back Institute Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at the Healthy Back Institute. As a key member of our virtual call center, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and services.

Job Summary:

The Customer Service Representative will be the primary point of contact for our customers, handling inbound and outbound calls, emails, and chats. You will be responsible for:

  • Providing accurate and efficient responses to customer inquiries
  • Resolving customer complaints and issues in a timely and professional manner
  • Upselling and cross-selling our products and services
  • Documenting customer interactions and feedback in our CRM system
Responsibilities:

The Customer Service Representative will be responsible for:

  • Handling a high volume of customer inquiries and resolving issues in a timely manner
  • Providing exceptional customer service and ensuring customer satisfaction
  • Working collaboratively with our team to resolve complex customer issues
  • Staying up-to-date on our products and services to provide accurate information to customers
Requirements:

To be successful in this role, you will need:

  • Minimum 3 years of customer service experience
  • 1 year of experience working in a contact center or call center environment
  • Business-to-customer (B2C) experience and strong communication skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong problem-solving skills and ability to think critically
Benefits:

We offer a competitive salary, flexible work schedule, and opportunities for professional growth and development. As a remote employee, you will have the flexibility to work from home and enjoy a healthy work-life balance.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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