Front Desk Supervisor
3 months ago
Location
Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905
Job Summary
The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor
is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities:
Performs all duties of a Guest Services Representative
Demonstrates and provides exceptional guest service to all
hotel
guests
Demonstrates telephone courtesy and professionalism
Maintains personal connections with guests and clients to encourage guest loyalty
Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
Uses appropriate
selling techniques to maximize
revenue and occupancy
Assists in reviewing and approving billing accounts and department reporting
Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
Responds to all emergency situations
Maintains clean and professional appearance of
public areas and hotel office
Additional responsibilities as assigned by Leadership
Qualifications:
2 years of front desk experience
1 or more years of supervisory experience
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
General experience in operating computers
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