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Front Desk Supervisor

2 months ago

Fort Myers, United States Oliver Companies Full time

Location

Hyatt Place at the Forum 2600 Champion Ring Rd. Fort Myers, FL 33905

Job Summary

The Front Desk Supervisor assists in supervising the guest services operations and team members. The Front Desk Supervisor

is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities:

Performs all duties of a Guest Services Representative

Demonstrates and provides exceptional guest service to all

hotel

guests

Demonstrates telephone courtesy and professionalism

Maintains personal connections with guests and clients to encourage guest loyalty

Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling

Uses appropriate

selling techniques to maximize

revenue and occupancy

Assists in reviewing and approving billing accounts and department reporting

Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action

Responds to all emergency situations

Maintains clean and professional appearance of

public areas and hotel office

Additional responsibilities as assigned by Leadership

Qualifications:

2 years of front desk experience

1 or more years of supervisory experience

Strong interpersonal and communication skills

Strong organizational skills and attention to detail

General experience in operating computers

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