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Front Desk Team Lead

1 month ago

Fort Myers, Florida, United States OCI Hospitality Full time
Job Summary

The Front Desk Supervisor plays a key role in ensuring exceptional guest service and a positive work environment at the Hyatt Place at the Forum. This role involves supervising the guest services operations and team members, establishing a positive work environment, and delivering exceptional guest service.

Key Responsibilities:
  • Supervise and assist guest services team members in delivering exceptional guest service
  • Maintain a positive work environment and ensure team members are motivated and engaged
  • Administer policies and procedures established by the company and the hotel brand
  • Use appropriate selling techniques to maximize revenue and occupancy
  • Assist in reviewing and approving billing accounts and department reporting
  • Respond to all emergency situations
  • Maintain clean and professional appearance of public areas and hotel office

Qualifications:
  • 2 years of front desk experience
  • 1 or more years of supervisory experience
  • Strong interpersonal and communication skills
  • Strong organizational skills and attention to detail
  • General experience in operating computers