Front Desk Representative
1 week ago
About the Role:
We are seeking a highly skilled and enthusiastic Front Desk/Host to join our team at Dave & Buster's. As a Front Desk/Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their visit.
Key Responsibilities:
- Deliver exceptional guest service by greeting and assisting guests with a smile, ensuring their needs are met and exceeded.
- Coordinate game rentals, merchandise sales, and telephones to provide a seamless experience for our guests.
- Act as an ambassador for the building, promoting a positive and enthusiastic atmosphere that reflects the Dave & Buster's brand.
- Manage wait times and communicate information to guests, team members, and managers to ensure a smooth and efficient experience.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
- Assist with merchandise sales, restocking supplies, and maintaining the cleanliness and organization of the Front Desk and Host station.
- Collaborate with other team members to achieve sales goals and provide exceptional guest service.
- Participate in training and development programs to enhance skills and knowledge.
Requirements:
- High school diploma or equivalent required.
- Previous customer service experience preferred, but not required.
- Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
- Excellent communication and interpersonal skills.
- Ability to work a variety of shifts, including days, nights, and weekends.
- Ability to lift up to 30 pounds and stand for long periods of time.
What We Offer:
- Competitive hourly rate: $12 - $13.75 per hour.
- Opportunities for advancement and professional growth.
- A fun and dynamic work environment with a team-oriented culture.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all.
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