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Training Specialist I

2 months ago

Brentwood, United States IDEMIA Full time

Overview:

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities:
  • Coordinate through our deployment team in order to identify and respond to technical training needs, obtain information required to develop materials, and sustain positive working relationships.
  • Identify and evaluate technical training materials (e.g. training data, instruction outlines, user manuals, on-line learning activities, training evaluations, etc.) for the purpose of delivery of a blended learning approach to training enrollment agents in accordance with strict agency guidelines.
  • Recommend edits and/or updates to written documentation to ensure information is relevant and valid. Support documentation so that training materials are easy to identify, access, and update for each state or federal program.
  • Work with mentor to support and assess training certification programs for Enrollment Agents for state and federal programs. Coach field trainers to have a thorough understanding of adult learning theories and mastery of all hardware and software systems.
  • Research and stay current on a variety of training options and introduces new ideas for expanding training programs to enrollment agents and improve daily operations.
  • Monitor training expenses and travel to ensure cost savings are recognized wherever possible throughout all levels of field training.
  • Train in field locations as needed to ensure thorough understanding of enrollment agent responsibilities and applicant experiences.
  • Coordinate with training team members to expand skills and increase training industry knowledge.
  • Perform quality assessment visits to field locations in order to promote brand marketing and sustainability.
  • Backfill regionally when necessary to maintain program availability for field locations and/or mobile routes.
  • Execute as a technical liaison between field offices, PMO, and technical support group.
  • Supports certified trainer model by identifying, monitoring, and coaching new trainers into the program.
  • In addition to the abovementioned essential functions, also perform similar work-related duties as assigned.


Qualifications:

Knowledge, Skills, and Abilities

  • Strong communication, presentation, and facilitation skills
  • Strong time management and project management skills
  • High level of interpersonal skills and integrity
  • Ability to multi-task and manage competing priorities
  • Ability to work autonomously

Qualifications, Education, and Experience

  • US citizenship required
  • Bachelor degree in training, human resources, English or 2-3 years relative work experience
  • 2-3 years of facilitation experience and managing technical training delivery
  • Professional training certificates from ASTD or reputable certifying agency a plus
  • Minimum 2 years of experience working as an EA preferred
  • MS Office proficiency

Travel Requirements

  • Overnight travel as required; 100% travel
  • Reliable transportation and valid drivers license required
  • Must be able to book travel and incur expense until reimbursed (usually 10 business days)
  • Regional travel assignments are dependent on needs within geographical area
  • Travel is not limited to assigned region as travel may be required to any US based office or partner location

Working Conditions

  • General office environment. The work area is adequately lighted, heated, and ventilated.

Physical Demands

  • Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.
  • The work requires light physical effort with some occasional lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 50 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machine.