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Associate Consultant, HR Learning

2 months ago

Chicago, United States Northern Trust Full time

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role/ Department:

Associate Consultant, HR Learning and Development/Talent Management This role requires an experienced professional with a proven track record of supporting Learning Management Systems to join our LMS Admin team. You must have excellent organization and communication skills along with a history of participating in process improvement initiatives to improve overall efficiency. This role is responsible for end user support, reporting, testing, communications, calendars, course scheduling, and Learning Management System (LMS) administration.

The key responsibilities of the role include: • Act as a Superuser on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities. • Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner. • Provide local support to the Learning Facilitation and Design teams in Chicago. Create, run and distribute Analytics Reports. • Contribute to the creation and maintenance of Standard Operating Procedures for all work processes. • Create marketing and communications resources to effectively market our learning offerings. • Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.) • Able to identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts • Work effectively as a team member but also independently. • May coach junior staff members on new skills and/or act as an onboarding buddy. May have direct interaction with mid-to-senior level leaders • May facilitate routine training programs for enterprise-wide training needs such as onboarding. • May support team on vendor usage and contract management, training and system requirements, and completion deadlines for courses. • Work towards becoming proficient in all areas of the job

Skills/Qualifications: • Advanced proficiency - Communication skills (verbal and written). • Advanced proficiency - Organizational skills and attention to detail • Intermediate proficiency - Analytical and problem-solving skills. • Intermediate proficiency - Project Management • Intermediate proficiency – Customer service and support • Intermediate proficiency - Learning Platforms • Intermediate proficiency – MS Office Suite (specifically MS Excel) • A College or University degree and/or some relevant work in training area for a financial services environment is required. The successful candidate will benefit from having: • Related Industry qualification (e.g., SHRM) / or studying towards

Working Model:

Hybrid (#LI-Hybrid) We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

MyHRHelp@ntrs.com . We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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