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Business Architect

4 months ago

Glendale, United States ServiceTitan Full time
Ready to be a Titan?

The Business Architect is an integral role on the Revenue Solutions team, driving GTM process optimization, solution implementation, and thought leadership on best practices. This individual will work daily alongside senior stakeholders and cross-functional partners, leading programs that transform our business operations. The ideal candidate is a strategic thinker with a strong background in business/revenue system analysis, project management and excellent communication skills. They thrive on solving complex problems within a dynamic, growing, and fast-paced environment.

What you'll do:
  • Become a trusted and reliable partner, collaborating closely with Leadership, Operations, Enablement, Finance, Data Science, and Business Technology teams, to build and optimize cross-functional processes to address complex business problems.
  • Own high impact/business transformation initiatives and drive from conception to execution and ongoing iteration. This includes analyzing, translating, and defining business requirements into technical solutions, providing updates to stakeholders, and making adjustments as needed for timely delivery.
  • Understand business information to make effective business decisions in areas of expertise. You will apply business knowledge and drive system & process best practices to meet organizational objectives.
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Is able to think big, but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Drive day-to-day operations, program management, and strategic pivots for your initiatives, while presenting insights, status updates, and recommendations to senior leaders and cross-functional stakeholders to facilitate decision-making.
  • Independently review requests, troubleshoot and triage both process issues and technical bugs, identify root causes, and implement best practice solutions effectively.
  • Define business requirements, partner with IT to design & deploy optimal solutions, work with sales enablement to ensure sales are effectively trained on new processes.
  • Implement and maintain KPIs to track the effectiveness of new solutions. Use data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
  • Serve as a professional mentor for other Business Analysts within the Revenue Solutions team.
  • Partner with RevOps Leadership and the Business Technology team to align business roadmap with cross-team capacity and prioritization for system development.
What you'll need:
  • 10+ years of functional experience in SaaS business operations required, experience with Salesforce, Service Cloud, Salesforce CPQ, and/or Salesforce Billing transformation projects preferred.
  • Ability to distill complex business issues into concrete action plans; manage execution; and drive results.
  • Experience implementing CRM/SFDC/CPQ best practices.
  • Deep knowledge of Lead, Lead to Order/Renewal, & Post-Sales processes in an ACV/ARR environment.
  • Experience researching, developing and deploying sales tools, technologies, and automation solutions/strategies in the field.
  • Experience in leading transformational business process changes, working with Business, IT, and FP&A partners
  • Expertise in creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
  • Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds.
  • Highly entrepreneurial and able to operate independently with minimum supervision.
Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:
  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.


At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.