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Customer Service
1 month ago
Job Title: Customer Service Professional
Location: Elkhart, Indiana
About the Company:
- Growing company aiming to be a top in the industry they serve
- Privately owned company with many facilities with several unique brands
- Clean environment with great employees who have fun, work hard, and are proud of their product
Key Responsibilities of the Customer Service Professional:
- Perform accurate data entry for customer orders and updates.
- Scan and process purchase orders, ensuring timely routing and filing.
- Collaborate with scheduling and production teams to provide customers with real-time updates on order status and completion.
- Maintain and update spreadsheets in Excel, ensuring all data is accurate and up-to-date.
- Utilize Epicor or another ERP system to manage orders, track inventory, and support customer inquiries.
- Provide exceptional customer service through phone and email, addressing customer concerns and resolving issues promptly.
- Assist in other administrative duties as needed to support the team.
Preferred Qualifications of the Customer Service Professional:
- Experience in customer service, data entry, and order management.
- Proficiency in Excel, including data entry and spreadsheet management.
- Experience with Epicor or other ERP systems is highly preferred.
- Bilingual (Spanish/English) candidates are strongly encouraged to apply.
- Excellent communication and organizational skills.
- Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
#ZRCFS
Click here to apply online
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