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  • Loan Operations Specialist

    5 days ago

    Concord, New Hampshire, United States New Hampshire Mutual Bancorp Full time

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  • Sr. Developer

    2 weeks ago

    Concord, United States Addison Group Full time

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    Concord, United States Prime Beverage Group LLC Full time

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Sr. Microsoft Operations Specialist

2 months ago

Concord, United States SHI GmbH Full time

SHI Sr. Microsoft Operations Specialist - Concord, New Hampshire

The Senior Microsoft Operations Specialist is responsible for ensuring customer satisfaction and supporting the SHI Sales teams. This role reports to the Manager – Microsoft Operations and involves managing the MS-EMEA shared inbox, responding to queries, and completing daily tasks. The position offers the opportunity to develop skills, build relationships, and be part of a dynamic team. The Senior Microsoft Operations Specialist can be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office, with occasional national and international travel (25%) expected. Responsibilities Lead and mentor other members of the Microsoft Operations Team Proactively lead continual improvement processes Deliver updates to sales leadership on operational changes Support alignment and recognition of incentive payments Manage the MS-EMEA team shared inbox Stay updated on Microsoft processes via various sources Liaise with Account Managers and Microsoft teams Support customers throughout their lifecycle Communicate with SHI Account Managers Facilitate with CSP queries Qualifications Minimum 3+ years in an Operations-focused role (ideally Microsoft) Required Skills Demonstrable understanding of Microsoft Licensing Tools/Systems Strong communication skills Passion for high levels of customer service Interest in technology and Microsoft solutions Ability to prioritize workloads and maintain attention to detail Collaborative and 'can-do' attitude Desired skills Fluent in French (written and verbal)

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