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Customer Outreach

2 months ago

Lawrence, United States Massachusetts Employer Full time

Hybrid Work Opportunity POSITION SUMMARY: To strengthen our team, the Customer Outreach and Employer Engagement Specialist will serve as a critical bridge, connecting the MassHire Merrimack Valley Workforce Board (MMVWB) with employers, training providers, schools, community organizations, and customers. The Customer Outreach and Employer Engagement Specialist will connect potential clients to our workforce development programs to help them move beyond entry-level positions and secure employment aligned with their career goals. Will you be part of this exciting and dynamic team and mission? We offer an excellent work-life balance with generous time off and benefits: * A friendly, team-oriented environment * Health, dental and retirement benefits * Hybrid & flexible work schedule * Agency issued equipment * Modern office setting * Tuition assistance * Vacation, sick, holiday, and personal time * Work-related expenses PRIMARY DUTIES: Customer outreach, including but limited to, attending community outreach events. Employer engagement and recruitment. Program support, including developing effective marketing strategies; promoting and advertising all MMVWB programs and maintaining an active presence across our social media platforms. QUALIFICATIONS: The ideal candidate will possess a degree in human services, marketing, or a related field, along with two or more years of relevant work experience. Alternatively, a combination of education and experience may be considered. Additionally, the candidate must have a strong knowledge of the Merrimack Valley and surrounding communities, as well as the targeted population served by the MMVWB. Excellent communication skills, both verbal and written, are required. The candidate should also have experience in public speaking and facilitating presentations. Proficiency with Microsoft Office, Google applications,and Canva is preferred, as is experience developing multimedia presentations and marketing products. Superior customer service skills and the ability to work evenings and weekends are essential. A valid driver's license and the ability to pass a favorable Criminal History Background Check (CORI) are mandatory. Bilingual proficiency in English and Spanish is preferred. This is a partial job decription. Please contact our recruiter for more information.