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Logistics Coordinator

4 months ago

Shrewsbury, United States iPEC Coaching Full time

**Title:** Logistics Coordinator & Global Deliverables Support Specialist **Compensation**: $20-24/hour **Location**: Shrewsbury, NJ or Remote *Our l* *ogistics coordinator & global deliverables specialist is responsible for managing all aspects of shipping routes and delivery, of both hard goods and digital goods, specifically with regard to customer satisfaction. In this role, customer satisfaction is a priority as providing class materials accurately and in a timely manner, is how our business remains successful. Additionally, this role is well-versed in supply management principles, practices, P & L tracking, and budgeting.* ***This role has a strong student support component and will be working with our Operations/Student Support team as this role is responsible for responding to customer questions/challenges, working directly with customers to answer questions, and notifying them of any delays in the delivery schedule is essential to this position****.* *A successful Logistics Coordinator & Global Deliverables Specialist ensures efficient and cost-effective supply chain operation, promptly resolves distribution issues and has strong negotiation skills. This role is essential to ensuring that all materials are shipped to our training sites and Individuals, our inventory is organized and tracked, and orders/invoices/budgeting/cost forecasting is accurate. In addition, this role is also responsible for the procurement of materials and office supplies.*

**Institute for Professional Excellence in Coaching**

**Reports to**: Director of Operations

**Department:** Operations

**Hours:** Part Time , non-exempt

**Position Summary:**

*Our logistics coordinator & global deliverables support specialist maintains, and continuously improves, not only our physical shipping infrastructure but also our digital infrastructure as it pertains to program delivery; class materials, tools, and links.*

**Essential Responsibilities:**

* Collaborate with Mimeo to ensure student materials are being appropriately packed and delivered

* Monitor student supply orders with Mimeo and replenishes appropriately to ensure cost-effective methods of shipping are used

* Reconcile student orders and communicate directly with students the need for materials for those that have not placed their order through Mimeo

* Create and maintain reports on purchases, success/failure feedback

* Organize and manage current inventory including annual budgeting, quarterly forecast, and accurate reconciliation of ordered vs received goods.

* Maintain copiers, printers, and other office equipment, as needed (clear paper jams, replace toner, etc.)

* Customer Service/Student Support fulfill sales orders including phone orders/provide student support directly to customers

* Prepare accurate reports

* Room set up for training events (applicable if on-site)

* Maintain shipping and training room in a neat and orderly fashion

* Vendor management for outsourced fulfillment items including working with printing companies

* Liaise, compare, evaluate and negotiate with vendors and suppliers

* Evaluate the quality of purchased products

* This position can involve lifting and carrying objects weighing up to 50 pounds (applicable if on-site)

* Complying with government shipping laws & regulations (both foreign and domestic)

* Monitors Marketplace Store

* Maintain logs and records of warehouse stock, execute orders, forecast for upcoming needs

* Monitor digital materials provided to students via the Hub, creating digital links and sending to students as needed

* Answer student tickets

* Creating and Sending Labels for IT

* Returns and exchange materials as needed

* Connecting with finance price fluctuation/change (researching different tax rates, UPS increasing prices, etc.)

* Other duties as assigned

**Technical Requirements:**

* Proficient in Microsoft suite: Excellent Excel, Word, and PowerPoint capabilities

* Comfortable with office equipment including printers and copiers

* Inventory Management software preferred

* Hubspot, Netsuite, Mimeo, and/or Google suite experience preferred

**Core Competencies:**

* Team player with a positive, energetic attitude

* Excellent time management and organizational skills required

* Ability to prioritize workload and meet deadlines in a fast-paced environment

* Flexibility and adaptability is a must

* Self-starter with the ability to multitask, prioritize, keep projects on track with a sense of urgency and attention to detail

* Excellent verbal and written communication skills

* Quick learner with the ability to provide excellent service

* Must be a strong problem-solver and be able to follow-up and take an issue to resolution

* Proven self-leadership high level of professionalism

**Commitment to Diversity & Inclusion**

It is iPECs mission to raise the consciousness of the world, one person at a time. Through our talent, we believe that diversity and inclusion make us a more innovative and vibrant place to work with our mission in mind. To learn more about iPECs commitment, please click here: