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Library Assistant I: Public Service

4 months ago

Chesapeake, United States City of Chesapeake Full time
The Library Assistant I position requires exemplary customer service skills and a commitment to outstanding service.
The Chesapeake Public Library ( CPL ) is seeking individuals with a heart for the community who share our mission to build bridges to discovery through professionalism, collaboration, curiosity, communication and solution focused service to join our team as a Library Assistant I.

CPL pride itself on exemplifying the City of Chesapeake CARES (Courtesy, Attentiveness, Responsiveness, Empowerment, Stewardship) standards to our internal and external customers. The ideal candidate for a library position is someone with a commitment to service who possesses a growth mindset and is looking for a career focused on service to others.
Library Assistant I responsibilities include:
•Assisting patrons in the library and on the phone with selecting and locating library materials and general library information.
•Library Account Maintenance- Issuing library cards to patrons, charging, and discharging library materials.
•Receives, inspects, sorts, and processes library materials.
•Shelving materials, reading shelves, weeding, emptying book drops, pulling holds, and performing other tasks related to routine collection maintenance.
•Assisting with programs and special events.
•Instructing patrons on self-checkout equipment and basic computer needs, including printing and faxing.
•Collecting daily statistics.
•Performing basic computer troubleshooting, including entering help desk tickets, as needed.
•Creating and maintaining library displays.
•Attending training to stay abreast of technology, programs, databases, services and procedures.
•Performs other duties as assigned.

Required Qualifications
VOCATIONAL / EDUCATIONAL REQUIREMENT :
Requires instruction that is sufficient for satisfactory job performance.

EXPERIENCE REQUIREMENT :
In addition to satisfying the vocational/education standards, this class requires a minimum of three months of related, full-time equivalent experience in public libraries or customer service-related industry or volunteerism equivalent to 6 months' part-time work experience.

SPECIAL CERTIFICATIONS AND LICENSES :
Depending on departmental operational requirements, may require valid driver's license and driving record in compliance with the City Driving Standards .

SPECIAL REQUIREMENTS :
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or city-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications
The ideal candidate is skilled at delivering excellent customer service; the candidate should enjoy working and assisting customers of all ages and backgrounds. Interested applicants should exhibit computer proficiency.