Customer Experience Specialist

2 weeks ago


Indiana, United States CareerBuilder Full time

Are you a people person? Do you love making a personal connection with customers and genuinely care about solving problems for people? Are you a quick learner who isnt intimidated by technology? If so, then we want to hear from you Grounded Solutions is seeking a highly customer-focused, detail-oriented team player to join our team as the Customer Experience Specialist.
As the Customer Experience Specialist, you will have an opportunity to learn and grow with the company and will play an integral role in ensuring our customers receive world-class service. This role requires outstanding communication skills, empathy, and quick thinking. It is imperative that you can think on your feet and provide quick, effective solutions. We dont want you to just come to work we want you to create excellence.
This is a direct-hire, 1st shift position, Monday-Friday, that occasionally includes overtime and some weekend work. This position is based out of our office in Mooresville, Indiana.
Grounded Solutions is a locally owned and operated full-service electrical contractor serving the greater Indianapolis area since 2001. Our team is highly trained, experienced, and ready to take on any job. Grounded Solution is an equal opportunity employer.
Competitive compensation, based on experience
Medical, Dental, Vision, and Life Insurance
401(k) with generous company match
Paid time off + paid holidays
Opportunities for growth, advancement, and a great team environment
Responsibilities

Provide superior external and internal customer service to both our customers and staff
Quickly adapt to customer needs to deliver and advocate for an excellent experience
Communicate with customers via email and phone in a professional, courteous, and timely manner
Efficiently schedule and dispatch appointments in our scheduling software, ensuring the right team members are matched to every job
Collect payment from customers
Prepare, compile, sort, and scan documents for data entry
Conduct data entry and check source documents for accuracy
Comply with data integrity and security policies
Collaborate with internal teams to be the voice of the customer
Perform other duties as necessary to support the team
Qualifications

Find creative problem-solving fulfilling and challenging
Self-motivated and eager to learn
Thrive in a dynamic and collaborative environment and are comfortable with ambiguity
Adapt quickly to changing priorities and customer needs
Have a clear, professional, and friendly communication style
A desire to make work fun and enjoyable
Commitment to and demonstration of high ethical standards
Strong organizational skills with the ability to multitask and prioritize assignments
Detail oriented with a high level of accuracy and efficiency
Process oriented
Proficient in the use of computer programs: Microsoft Excel, Word, Outlook, and office equipment
Working knowledge of ESC (Electronic Service Control Software) is helpful
Scheduling, dispatch, or logistics experience is helpful
Call Center and/or Customer Service experience is helpful
Must have high business acumen
High School Diploma required
Hiring is contingent upon a criminal background check and passing a pre-employment drug screen test.
Grounded Solutions is licensed, bonded and insured in the state of Indiana.
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