Patient Service Representative I

3 weeks ago


New Orleans, United States Louisiana State University School Of Medicine Full time

Job Type Full-timeDescriptionSUMMARYThe LSU Healthcare Network is a non-profit, academic, multi-specialty, healthcare delivery system dedicated to patient care, research and education. You can be a part of a progressive healthcare team making a meaningful difference in the care of patients. The LSU Healthcare Network is made up of over 175 healthcare providers - from primary care to specialty care - at several multi-specialty care locations in and around the Greater New Orleans areaBusiness Hours: Monday through Friday**No nights, weekends or major holidays**We offer a competitive compensation and benefits package including:15 PTO Days11 Paid Holidays401(k) Plan with employer matchHealth InsuranceTuition ReimbursementOpportunity to obtain National Certification for Medical Administrative Assistants (CMAA)INTRODUCTIONWelcome to the role of Patient Service Representative As a Patient Service Representative, you will be the first point of contact for our valued patients and will provide knowledgeable and friendly service that will ensure our patients have a positive experience with our practice. You will be responsible for answering patient questions, scheduling appointments, and providing general administrative support. Your excellent customer service skills and strong communication abilities will help us provide the best patient care. If you're looking for a rewarding job in a dynamic, fast-paced environment, this is the perfect opportunity for youJOB RESPONSIBILITIESGreet patients in a friendly and professional mannerSchedule patient appointments including new, established, and referral visits.Collect patient information such as insurance information, patient history, and contact informationObtain and update patient demographics, insurance, and/or financial information using designated software.Answers clinic telephones, responds to patient inquiries, and obtains detailed messages. Verify insurance coverage and obtain pre-authorization for procedures when neededCollect payments and co-paysMaintain patient confidentialityAdhere to all HIPAA regulationsFile insurance claimsPrepare and submit reports to management as requiredAssist in maintaining a clean and organized work environmentPerform other duties as assigned RequirementsEDUCATION & EXPERIENCE High school diploma or equivalent 1+ year of customer service experience At least one year of experience working in a medical environment preferred. CORE COMPTENCIES Excellent communication skills, both verbal and written Proficiency with computers and Microsoft Office Suite Ability to work in a fast-paced environment Ability to handle multiple tasks effectively Ability to work in a team environment Knowledge of medical terminology Knowledge of insurance plans and billing procedures Knowledge of HIPAA regulations Ability to maintain confidentiality Ability to be flexible and adaptable to changing situations Ability to handle difficult situations and customer complaints with professionalism and courtesy



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