Customer Service Representative

3 weeks ago

New Orleans, United States Precision Door Service Full time

Precision Door has been franchising since 1999 and is now America's leading Garage Door Repair company. You'll work with smart and reliable supervisors and co-workers. At Precision, our franchise owners want you to start a career. They invest in their employees, and are looking for career-oriented, permanent employees. Our franchise owners understand what it takes to raise a family these days. That's why their employees enjoy a very high earning potential and benefits. Our franchise owners provide second-to-none training for our customer services representatives to ensure you'll do the job efficiently and correctly. They train you the right way, and no previous experience is necessary to become a Precision Door Customer Service Representative.

As a Customer Service Representative, or CSR, you will act as a liaison, provide product and services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. Successful CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to CSR. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.

Responsibilities:

  • Resolve product or service problems
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Work with customer service manager to ensure proper customer service is being delivered
  • Read from scripts
  • Resolve customer complaints via phone or email
Qualifications:
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent
  • Ability to pass a drug screening and a background check


Compensation: $27,000.00 per year

Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.

We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.

We ranked #13 in the top 20 new franchises by Entrepreneur® magazine.

We also ranked #227 in Entrepreneur® magazine's Franchise 500.

We received the "Spirit of Success" award from Southwestern Bell.

Multiple franchises with the Angie's List Super Service Award.
Our Mission:

To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians and staff.
Our Vision:

To establish Precision Door Service as the public standard and national household name in garage door repair service.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Precision Door Service Corporate.

  • Customer Services Representative

    2 weeks ago

    New Orleans, United States Global Parking Services Inc Full time

    Global Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Applicants must be available to work nights and weekends. Position to start immediately. Night differential. PURPOSE: Interface with the general public to professionally accept payments, apply...

  • Customer Services Representative

    2 months ago

    New Orleans, United States GLOBAL PARKING SYSTEMS Full time

    Job DescriptionJob DescriptionGlobal Parking Systems are experts in the management of parking lots, valet services, parking management and shuttle operations at airports across the country. Applicants must be available to work nights and weekends. Position to start immediately. Night differential. PURPOSE: Interface with the general public to professionally...

  • Customer Service Representative

    2 months ago

    New Orleans, United States Hudson and Associates, LLC Full time

    Job DescriptionJob DescriptionThe Customer Service Representative provides a vital link between the management staff and the outside operation. Exclusively provides service to parkers needing assistance upon request. This position will ensure that staff completes all assigned public and employee parking related tasks and must have the ability to perform...

  • Customer Service Representative

    4 weeks ago

    New Orleans, United States U-Haul Full time

    Location: 4449 Michoud Blvd, New Orleans, Louisiana 70129 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    New Orleans, United States U-Haul Full time

    Location: 2936 St Claude Ave, New Orleans, Louisiana 70117 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    New Orleans, United States Premier Health Full time

    Customer Service Representative • LCMC Health Urgent Care – Lakeview Job Type Full-time Description The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient’s customer services encounter are met, regardless of age or gender, on a continuing basis by...

  • Customer Service Representative

    1 month ago

    New Orleans, United States Premier Health Consultants Full time

    Job Type Full-time Description The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patient's customer services encounter are met, regardless of age or gender, on a continuing basis by performing the duties outlined below. The CSR position is extremely important as...

  • Entry Level Customer Service Representative

    1 week ago

    New Orleans, United States IVORY Full time

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM! Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Insurance Customer Service Representative

    4 weeks ago

    New Orleans, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    1 month ago

    New Orleans, United States Propel Personnel Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Insurance Customer Service Representative

    3 weeks ago

    New Orleans, United States WallStJobs.com Full time

    Job DescriptionJob DescriptionInsurance Customer Service Representative - RemoteJob OverviewWe are seeking a dedicated Remote Customer Service Representative to join one of the nation’s leading Fortune 100 Insurance Companies. As the first point of contact for clients, you will play a crucial role in providing exceptional service and support to...

  • Customer Service Representative

    1 month ago

    New Orleans, United States The Lighthouse for The Blind in New Orleans Full time

    Job Type Part-time Description Summary: The Customer Service Representative (CSR) reports to the Director of Business Development and Service Contracts. This position acts as a liaison between the Lighthouse and its customers. The position is responsible for providing assistance, support, and solutions to Lighthouse customers' inquiries, concerns, and...

  • Bilingual Intake Customer Service Representative

    4 weeks ago

    New Orleans, United States Strategic Staffing Solutions Full time

    Bilingual Intake Customer Service Representative in New Orleans, LA at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Bilingual Intake Customer Service Representative **Duration:** 6-month contract **Location(s):** * New Orleans, LA **To apply**: Please email your resume in **Word Format** to...

  • Customer Service Representative

    1 week ago

    New Orleans, United States Premier Health Consultants, LLC Full time

    The Customer Service Representative (CSR) provides high quality patient-focused services to ensure that the individual needs and desires of the patients customer services encounter are met, regardless of age or gender, on a continuing basis by perfo Customer Service Representative, Customer Service, Health, Urgent Care, Representative, CSR, Retail,...

  • Customer Service Representative New Orleans, LA

    2 months ago

    New Orleans, United States Cosentino Group Full time

    What are we looking for At Cosentino () we are looking for a  Customer Service Representative  located in New Orleans, LA  who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of. What you will do As a  Customer Service Representative...

  • Customer Service Representative New Orleans, LA

    1 month ago

    New Orleans, Louisiana, United States Cosentino Full time

    What are we looking for At Cosentino ) we are looking for a Customer Service Representative located in New Orleans, LA, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.What you will do As a Customer Service Representative, we expect you to deliver...

  • Single Business Office, Customer Service Representative

    1 week ago

    New York, United States Catholic Health Service Full time

    **Single Business Office, Customer Service Representative** **Facility:** CHS Services **Location:** Melville, NY **Department:** PFS **Category:** Administrative / Business Support **Schedule:** Full Time **Shift:** Day shift **Hours:** 8-4 **ReqNum:** 6035557 Catholic Health is an integrated health care delivery system with some of the region's finest...

  • Customer Service Representative

    1 week ago

    New Orleans, United States National Seating & Mobility Full time

    Full-time Opportunity| 8- hour shift (day) | Monday - Friday | Competitive PayWhat is it like to work at NSM? National Seating & Mobility (NSM) serves a special mission. We provide each team member the opportunity to directly impact our clients' lives. We are dedicated to providing the best care for our clients' unique needs. Whether the mobility needs are...

  • Customer Service Representative

    2 days ago

    New Gloucester, United States Portland Glass Full time

    As a Customer Service Representative on the Portland Glass team, a typical day for you will include:Answer all incoming phone calls from customers in a professional and timely manner. Listen effectively to customer inquiries and concerns, and quickly Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills

  • Remote Customer Service Representative II/Mortgage Professional LA

    2 months ago

    New Orleans, United States SB, Inc. Full time

    **Remote Customer Service Representative II/Mortgage Professional LA** HUD FHA Resource Ctr New Orleans, Louisiana Minimum Experience **Mid-level** Strongbridge LLC, is seeking full time remote Customer Service Representatives/Mortgage Professionals to join our call center. Our representatives play an important role in the mortgage industry and engage with...