Current jobs related to Value Based Care Outreach Specialist - Boston - Boston Medical Center
-
Communications and Outreach Specialist
1 month ago
Boston, United States Museum of Science Full time $45,000 - $55,000Job DescriptionJob DescriptionCommunications and Community Outreach SpecialistJoin the Museum of Science, Boston, and be a driving force in connecting our community with the wonders of science!We're searching for a dynamic Communications and Community Outreach Specialist who is eager to elevate our outreach initiatives and forge lasting relationships...
-
Outreach and Recruitment Specialist
7 hours ago
Boston, United States Action for Boston Community Development Full timeDescriptionABCD offers a range of programs to help the youth of Boston stay in school, prepare for a career, and build a strong foundation for a successful future. Join us as an Outreach and Recruitment Specialist in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required...
-
Outreach Clinician
2 months ago
Boston, United States Pine Street Inn Full timeJob DescriptionJob DescriptionDescription:SCHEDULE: 40 hours, Monday - Friday, 8:00am – 4:30pm; may include nights, mornings, and weekends as neededPays $71,676.80 annually DOEThis position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 1 month, $1000 at 6 months, and $3000 at 12 months.This bonus is only available to new,...
-
RN Care Manager, Street Outreach Specialist
3 weeks ago
Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full timeJob SummaryWe are seeking a highly skilled and compassionate RN Care Manager to join our Street Team at Boston Health Care for the Homeless Program. As a key member of our multidisciplinary team, you will work closely with patients who experience chronic street homelessness, providing low-threshold, high-quality nursing and care management services in...
-
Outreach Care Navigator
2 months ago
Boston, United States Boston Health Care for the Homeless Program Full timeJob DescriptionJob DescriptionWho We Are:Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We...
-
Outreach Care Navigator
4 weeks ago
Boston, United States Boston Health Care for the Homeless Program Full timeWho We Are: Since 1985, BHCHP's mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that...
-
Political Outreach Specialist
3 weeks ago
Boston, Massachusetts, United States North Shore Strategies Full timeJob DescriptionPosition OverviewNorth Shore Strategies is seeking a Political Outreach SpecialistAbout Us: North Shore Strategies is a prominent political consulting agency based in New York, recognized for its extensive range of campaign strategies, digital media production, targeted canvassing, and direct mail initiatives. We partner with political...
-
Boston, United States Pine Street Inn Full timeJob DescriptionJob DescriptionDescription:2 open Positions Required - Outreach Housing Placement and Stabilization SpecialistSCHEDULE: 40 hours, Monday, Friday, 8:00am to 4:30pm Nights and Weekends as needed during adverse weather conditionsPays $23.48 per hour DOEThis position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 3...
-
Outreach Clinician
3 weeks ago
Boston, Massachusetts, United States Pine Street Inn Full timeJob SummaryPine Street Inn is seeking a highly skilled and compassionate Outreach Clinician to join our Behavioral Health Outreach Team. As a key member of our team, you will work closely with unsheltered individuals with Substance Use Disorder (SUD) and Co-Occurring Disorders (COD) to provide targeted outreach and assertive engagement services.Key...
-
Value-Based Care Business Analyst
21 hours ago
Boston, Massachusetts, United States Mass General Brigham Full timeJob Title: Value-Based Care Business AnalystWe are seeking a skilled Business Analyst to join our team at Mass General Brigham, a leading healthcare organization. The successful candidate will play a crucial role in generating insights required to succeed in value-based contracts.Job Summary:The Business Analyst will apply financial and analytical expertise...
-
Client Account Executive
6 days ago
Boston, Massachusetts, United States Outreach Full timeAbout the RoleWe are seeking a highly skilled Client Account Executive to join our Commercial team at Outreach. As a Client Account Executive, you will be responsible for managing the renewal, expansion, and cross-sell attachment of current Outreach customers.Key ResponsibilitiesManage the renewal, expansion, and cross-sell attachment of current Outreach...
-
Value-Based Care Business Analyst
1 week ago
Boston, Massachusetts, United States Mass General Brigham Full timeJob Title: Value-Based Care Business AnalystMass General Brigham is seeking a skilled Business Analyst to join our Population Health Management (PHM) department. As a Business Analyst, you will play a crucial role in generating insights required to succeed in value-based contracts.Key Responsibilities:Analyze claims and clinical data to assess performance...
-
Community Outreach Coordinator
2 days ago
Boston, Massachusetts, United States Action For Boston Community Development Full timeJob Title: Outreach and Recruitment SpecialistAt Action For Boston Community Development, we are seeking a highly motivated and experienced Outreach and Recruitment Specialist to join our team. This role will play a critical part in our efforts to support the youth of Boston and help them achieve their full potential.Key Responsibilities:Recruit potential...
-
Client Account Executive
2 weeks ago
Boston, Massachusetts, United States Outreach Full timeAbout the RoleWe are seeking a highly skilled Client Account Executive to join our Commercial team at Outreach. As a key member of our sales team, you will be responsible for managing the renewal, expansion, and cross-sell attachment of current Outreach customers.Key ResponsibilitiesManage the renewal, expansion, and cross-sell attachment of current Outreach...
-
Client Account Executive
2 weeks ago
Boston, Massachusetts, United States Outreach Full timeAbout the RoleThe primary purpose of the Client Account Executive role at Outreach is to retain current customers and identify opportunities to grow or expand their presence and usage across the platform.Key ResponsibilitiesManage the renewal, expansion, and cross-sell attachment of current Outreach customers.Build effective partnerships with customers to...
-
Commercial Client Relationship Manager
4 weeks ago
Boston, Massachusetts, United States Outreach Full timeCommercial Client Relationship ManagerLocation: RemoteFull-Time/HybridAbout the Role:We are seeking a Commercial Client Relationship Manager to enhance our team at Outreach. In this role, you will oversee the connections with existing clients, focusing on contract renewals, pinpointing growth opportunities, and steering the sales process for these...
-
Value-Based Care Business Analyst
15 hours ago
Boston, United States Mass General Brigham Full timeDescription: General Summary: The Population Health Management (PHM) department at Mass General Brigham aims to deliver health and healthcare for all by translating the evolving needs of the healthcare landscape into innovative solutions to better serve individuals, communities, and organizations. In the healthcare industry, we are in a time like no other....
-
Value-Based Care Business Analyst
6 hours ago
Boston, United States Mass General Brigham Full timeDescription: General Summary: The Population Health Management (PHM) department at Mass General Brigham aims to deliver health and healthcare for all by translating the evolving needs of the healthcare landscape into innovative solutions to better serve individuals, communities, and organizations. In the healthcare industry, we are in a time like no other....
-
Community Outreach Coordinator
2 days ago
Boston, Massachusetts, United States Action for Boston Community Development Full timeJob SummaryAction for Boston Community Development is seeking a highly motivated and experienced Outreach and Recruitment Specialist to join our team. As a key member of our Youth Services department, you will play a critical role in recruiting and engaging with potential youth participants, developing relationships with local schools and community...
-
Registered Nurse Care Coordinator, Outreach Team
4 weeks ago
Boston, Massachusetts, United States Boston Health Care for the Homeless Program Full timeJob OverviewAbout Us:Since our inception in 1985, the Boston Health Care for the Homeless Program has been dedicated to providing equitable and dignified access to high-quality healthcare for individuals and families experiencing homelessness in the greater Boston area. Each year, we serve over 10,000 homeless individuals, ensuring they receive comprehensive...
Value Based Care Outreach Specialist
4 months ago
The Value based Care Outreach Specialist will be responsible for managing outbound communications to patients to assist with the booking and coordination of primary care appointments. The outreach specialist will handle patient inquiries, scheduling or rescheduling appointments, insurance verification and triaging calls to the appropriate team member. The Outreach Specialist will play a crucial role in ensuring patients receive timely and appropriate access to primary care appointments and other related needed care.
Position: Value Based Care Outreach Specialist
Department: Value Based Care
Schedule: Full Time
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Assists with the scheduling of patient appointments and/or re-schedules any missed appointments
- Communicates with patients and staff using multiple communication methods via telephone, online chat, email, fax and/or mail
- Answers and resolves patient inquires, in a professional, empathetic and patient-centered way, through the use of effective listening, written and verbal communication skills
- Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time required for each patient appointment
- Acknowledges all patient concerns and refers higher complexity patients to navigators or nurse
- Provides directions as needed including providing language specific home instructions as well as instructions for any required labs or imaging
- Escalates appropriately any issues that fall outside of an existing protocol or process to meet the needs of the patient
- Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions as directed by program lead
- Adapts to changes with departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
- Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be provided
- Utilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goals
- Follows established hospital infection control and safety procedures
Must adhere to all of BMC's RESPECT behavioral standards.
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
- A minimum of a High School diploma/GED is required.
- None
- Experience working with patients in a healthcare or community based setting (preferred)
- Previous customer services experience (preferred)
- Strong communication (oral and written), interpersonal, organizational, and record keeping skills
- Must be comfortable using multiple advanced communication tools
- Ability to document work in a professional and efficient manner
- Ability to handle multiple tasks and responsibilities at the same time effectively
- Ability to work independently and as part of a team
- Ability to maintain confidentiality and sensitivity to cultural differences
- Ability to be flexible and easily adapt to change
- Knowledge of software applications such as Microsoft Office and electronic medical record systems
- Bilingual or multi-lingual skills appropriate to the patient population served (Spanish or Haitian Creole) are a big plus
Equal Opportunity Employer/Disabled/Veterans