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Hotel Night Auditor
2 months ago
Job Summary:
The Hotel Night Auditor / Front Desk Agent is responsible for providing exceptional customer service to hotel guests, balancing revenue and expense transactions, and performing front desk duties during the audit shift.
Key Responsibilities:
- Provide exceptional customer service to hotel guests, ensuring their stay is comfortable and accommodating.
- Balance revenue and expense transactions, ensuring accuracy and compliance with hotel policies.
- Perform front desk duties, including checking guests in and out, handling room assignments, and responding to guest inquiries.
- Verify accuracy of all allowances, corrections, and miscellaneous vouchers.
- Balance all credit card transactions and prepare and transmit credit card deposits.
- Manage guest complaints, ensuring guest satisfaction and documenting all guest requests, complaints, or problems.
- Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
Requirements:
- High school degree or GED preferred.
- Associate's degree or college degree preferred.
- One year of hotel auditing experience or equivalent combination of education and experience.
- Experience with accounting software.
- Excellent math skills.
- Good reading, writing, and communication skills.
- Able to interact professionally with other departments and outside contacts.
- Able to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
- Good judgment and decision-making abilities.
- Ability to work overnight and weekends.
Physical Requirements:
- Ability to work weekends, holidays, and evening hours as business demands.
- Must be able to spend 50% of working time standing, walking, and reaching.
- Pushing, pulling, and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
- Maintaining body equilibrium to prevent falling while walking, standing, or crouching in narrow, slippery, or erratically moving surfaces.
- Climbing and ascending or descending ladders, stairs, and ramps.
- Must be able to carry loads greater than 15 pounds and exert up to 25 pounds of force occasionally, and/or up to 20 pounds of force frequently.
- Hearing sounds at normal speaking levels with or without correction.
- Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Location: 97501