Client Service and Support

1 month ago

Boston, United States Santander Full time

Client Service and Support - Workout

Country: United States of America

Essential Functions/Responsibilities:
Ensures highest quality of client satisfaction by responding to clients on general inquiries.
Collaborates with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
Inputs trades and audit appropriately.
Proactively offers creative solutions and always find ways to improve or enhance the client experience.
Participate and sometimes lead projects as needed.
Adheres to process standards and documented procedures.
Provides subject matter expertise to more junior staff.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor's Degree or equivalent work experience

Work Experience:
Customer service, Business process, or Project Management experience, 5-9 years.
Experience in Microsoft Office (Outlook, Excel, and Word), 3-5 years.

Skills and Abilities:

Experience with workout and/or collections.

Ability to manage multiple tasks/projects and deadlines simultaneously.
Ability to identify and resolve exceptions and to interpret data.
Proven customer service/relations skills.
Excellent interpersonal, verbal and written communication skills.
Ability to work well with all levels of management and internal departments.
Well organized, detail oriented and exceptional problem solving and follow-through skills.
Knowledge of bank products, procedures and customer service.
Must be knowledgeable in lending regulations.
Must be able to work independently, prioritize projects, and follow through on deadlines.
Strong analytical and problems solving skills.

Diversity & EEO Statements:

At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

This is a hybrid position - 3 days/week in the office, however, under the ideal situation, we could be open to a remote employee who lives in the Northeast and can be in the Boston or RI offices if requested.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$52,500.00 USD

Maximum:

$87,500.00 USD

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