Client Services Associate

1 month ago

Boston, United States Boston Red Sox and Fenway Sports Management Full time
DEPARTMENT OVERVIEW:

The Boston Red Sox Client Services department oversees the managing all of Fenway Park's premium season ticket members, spanning three different premium clubs at the park. The Client Services team works to build relationships with clients through various interactions during games & special events and by providing exclusive experiences.

POSITION OVERVIEW:

This position will encompass all areas of the Client Services department by providing support for both day of game club and suite activities as well as non-game day events. The position will directly interact with season ticket members, providing an extremely high-level hospitality. This role requires that you are comfortable building relationships with guests and that you regularly go the extra mile to ensure they are satisfied during their game day experiences.

Start: Jan 2025 | End: Jan 2026

RESPONSIBILITIES:
    • Serve as a liaison between club managers and our members, ensuring that the game day experience consistently meets our clients' high standards.
    • Enhance the premium member experience on game days by overseeing all aspects of our pregame tours and actively engaging with guests at various premium locations.
    • Work with the Director of Dell Technologies Level on suite events and the servicing of suites on game days.
    • Manage Salesforce and Qualtrics databases to ensure accurate and up-to-date logging related to member benefits, including tours, scoreboard messages, and ticket information.
    • Administer all premium client Fenway Concert Series ticket requests, including tracking requests and processing payments.
    • Coordinate and distribute Red Sox gift bags, as part of our premium member gift bag program.
    • Assist in the day-to-day maintenance and evolution of our Salesforce platform.
    • Assist in our contract writing, invoicing, payment and receipt processes.
    • Explore opportunities to engage with clients in park and during the off season.
CHARACTERISTICS/QUALIFICATIONS:
    • Ability to commit to the January 2025 - January 2026 timeline.
    • Ability to commit to a minimum of 35 hours a week throughout the year-long position.
    • Bachelor's degree in hospitality, business, analytics or marketing related fields preferred.
    • Innovative, process-oriented and well-organized.
    • Passion and commitment to providing a high standard of customer service.
    • Experience with Salesforce or a CRM based platform preferred. Qualtrics experience preferred. Experience with ProVenue or ticket-based program is a plus.
    • Ability to work extended hours including nights, weekends and holidays.


At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We're committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.

Too often, job seekers don't apply to positions because they don't meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we've been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.

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