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Representative, Customer Service
2 months ago
Job Description
Job Description
Customer Service Representative and Dispatcher
Clerical
Longmont, CO, US
Salary Range: 20.00 To 23.00 (USD) Hourly
This position is on site and not remote
M-F 7:30am-5:00pm
M and M Heating Cooling, Plumbing & Electric is looking for ambitious goal driven professionals to join our
Call Center Customer Service/Dispatch
team.
Our
Customer Service Representatives
are amazing communicators who assist our clients by offering solutions and identifying opportunities. The right candidate will be able to multitask well, jump in and handle inbound/outbound calls, provide 1st class customer service, book service appointments, educate, as well as upsell clients on various services, and get the job dispatched to the appropriate team member in a timely fashion.
The Ideal Candidate:
Sales-minded, goal-oriented person with a focus on achieving success
Experience working in Service Titan is a Huge Plus
1+ years Customer Service in a call center environment, Sales, or Collections experience
Teamwork mentality
Able to set priorities and schedule daily duties
Ability to work independently with only general guidance as well as work closely with other associates
Ability to interpret, analyze, and problem solve complex work situations
Requires high level of tact and integrity
Able to follow directions and complete duties with speed and high accuracy
Qualifications:
Proficiency in Microsoft Office
Excellent phone skills, persuasiveness, and passion for providing quality service to our customers
Proven record of customer focus and relationship building
Focus, self-motivation, a concentrated work ethic, problem solving skills and a strong attention to detail
Comfortable in a fast-paced environment
Highly developed interpersonal, organizational and communication skills
Ability to communicate with confidence and poise
Open-minded with a passion for learning
Must be willing to work weekends, holidays and overtime as needed
Benefits
Hire than average Pay: $20-23/ hourly (Based on experience)
Financial incentives (weekly, monthly, and quarterly)
Work-Life balance
Medical/Dental/Vision/Life
Insurance/Cancer Insurance/ Long & Short-Term Disability
401(K) with employer match
Incentives, contests, rewards, including event tickets and cash prizes
Company sponsored breakfast, lunches, and events
WORK CONDITIONS
Use standard office equipment, including computer, phone, copier/scanner, etc
Ability to work at a computer for long periods of time
Project timelines and work volume/deadlines may often require more than 40 hours per week to complete essential duties of this job
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment
The noise level in the work environment is normally moderate
M and M Heating & Cooling, Plumbing & Electrical has been servicing the Longmont and surrounding communities for over 20 years. We are family operated business where providing excellent service to our customers is a must. M and M provides HVAC, Plumbing and Electrical services and installs for residential customers. Our sales and service technicians are very knowledgeable, continuously trained and are certified in their fields.
We are driven by 7 core values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.
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