HR Svc Center Coordinator

3 weeks ago


Brentwood, United States Geodis Full time
Human Resource Service Center Coordinator

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

  • Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks
  • Ensures completion of all new hire onboarding processes
  • Maintains employee files
  • Responds to employee and management inquiries
  • Processes standard reports from a variety of systems
  • Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems
  • Records caller inquiries, all notes and action steps taken for resolution within the case management platform
  • Maintains customer contact until request is resolved, including providing status updates and resolution
  • Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research
  • Escalates complex inquiries requiring interpretation to supervisor
  • Provides document support by managing incoming and outgoing forms, information, etc.
  • Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps
  • Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know
  • Meets key performance measures such as first call resolution, average answer speed and call quality
  • Other duties as required and assigned
What you need: (requirements)
  • Minimum 1-year related experience and/or training
  • PC literate to include Microsoft Office products such as Word, Excel and Outlook
Bonus if you have: (Preferred requirements)
  • Case Management application experience
  • Interested in sharing knowledge
  • Excellent interpersonal skills
  • Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
  • Adaptable and flexible
  • History of punctuality and good attendance.
  • Ability to use probing questions to get to the root of a problem
  • Excellent interpersonal skills
  • Bilingual Spanish is a plus but not required
What you gain from joining our team: (benefits)
  • Access wages early with the Rain financial wellness app.
  • Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
  • Health, dental, and vision insurance after 30 days of employment
  • 401k match
  • Paid maternity and paternity leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community.
  • + more
Join our Team
  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
  • Text DELIVER to 88300 to Apply1


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