HR Svc Center Coordinator
3 weeks ago
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
- Assisting with the coordination of hiring and onboarding process; dispositioning applicants, creating offer letters, launching background checks
- Ensures completion of all new hire onboarding processes
- Maintains employee files
- Responds to employee and management inquiries
- Processes standard reports from a variety of systems
- Provides first point of contact support to incoming calls/emails, answer questions, resolve issues and respond to inquiries related to HR processes and systems
- Records caller inquiries, all notes and action steps taken for resolution within the case management platform
- Maintains customer contact until request is resolved, including providing status updates and resolution
- Provides accurate, consistent and timely responses to HR Process, system and policy requests which are routine requests and require limited research
- Escalates complex inquiries requiring interpretation to supervisor
- Provides document support by managing incoming and outgoing forms, information, etc.
- Documents all employee relation concerns that are brought forward, gathering as much detail as possible to have full understanding of the issue/concern. Escalate to appropriate person for next steps
- Identifies and resolves the customers issues and anticipates future needs by explaining/suggesting/ providing additional information that the customer needs to know
- Meets key performance measures such as first call resolution, average answer speed and call quality
- Other duties as required and assigned
- Minimum 1-year related experience and/or training
- PC literate to include Microsoft Office products such as Word, Excel and Outlook
- Case Management application experience
- Interested in sharing knowledge
- Excellent interpersonal skills
- Patience, teamwork, self-motivated, upbeat and a great attitude; desire to always create a positive outcome; confident.
- Adaptable and flexible
- History of punctuality and good attendance.
- Ability to use probing questions to get to the root of a problem
- Excellent interpersonal skills
- Bilingual Spanish is a plus but not required
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community.
- + more
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
- Text DELIVER to 88300 to Apply1
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