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Customer Service Representative
2 months ago
Dice is the leading career destination for tech experts at every stage of their careers. Our client, AANSEACORE, is seeking the following. Apply via Dice today
Job Description>
We are looking for an experienced Scheduling Consultant who will works in a high-paced environment and uses a service-oriented approach to guide customer contacts through all decisions necessary to effectively implement customers on the CCH Axcess Platform as well as on audit and accounting software.
Skill / Qualifications>
Bachelor's degree preferred
Minimum 3 -5 years of experience in high paced customer service position including consultative customer service
Excellent verbal and written communication skills
Strong organization, time management and attention to detail skills
Strong interpersonal skills and ability to work as a team player
Ability to multitask and maneuver among multiple software applications simultaneously
Ability to take initiative, prioritize and problem solve
Thorough knowledge of Microsoft Office and Outlook
Knowledge of systems including Salesforce
Job Responsibilities>
Consults and educates customers with a thorough review and detailed explanation of the services purchased, who should attend and how to prepare for each training session, implementation overview and development of their training schedule.
When necessary, manages difficult conversations to reset onboarding expectations. Establishes and clarifies proper timeframes and processes.
Leverages deep product knowledge to consult with customer and facilitate scheduling processes and services.
Reviews sales orders for assigned projects to ensure accuracy and adherence to mandatory guidelines. Works with Order Validation and Sales to resolve any issues.
Ensures accuracy of all PSA data through verification of budget, planned hours and milestones.
Ensures prompt attention to all new scheduling projects, contacting customers within 1-3 days of receipt.
Schedules training and consulting services utilizing Salesforce, CPELink, Certinia PSA software and Outlook Calendar.
Manages Consultants calendars to ensure accuracy, efficiency, and equity of scheduling assignments.
Manages projects through to completion and ensures timely financial reporting.
Ensures timely communication with Sales on all unscheduled and aging projects. Coordinates with Sales Reps on any issues and concerns relative to customers and projects.
Collaborates across internal teams to resolve any onboarding issues impacting customers.
Participates in team activities to meet or exceed company objectives through collaboration and review of processes and procedures. Identifies opportunities to streamline procedures and improve the customer experience.
Benefits>
Competitive Hourly Rate (Depending on Experience)
Customer Service Representative
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