Customer Service Representative
2 months ago
Location: Torrance
Job Summary: This position is responsible for maintaining positive relationships with customers’ representatives; ensuring customers’ requirements are met as set forth by the Company.
Essential Job Functions:
- Maintains customer records by updating account information.
- Enters customer orders into the accounting system and maintains customer order spreadsheets.
- Verifies pricing of all new purchase orders
- Verifies inventory against purchase orders
- Review the production schedule to ensure orders can be fulfilled
- Review purchase orders and sales orders
- Confirms orders with brokers and customers via fax, e-mail or phone.
- Corresponds with customers via phone, e-mail, internet, and written correspondence regarding the status of orders.
- Communicates within the company regarding customer orders and ship dates.
- Receives and processes Sample Requests including inter-company communication, preparing shipment and scheduling pick up.
- Assists Q.A. with resolving claims or customer complaints and communicates resolution if appropriate.
- Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records.
- Maintains a professional relationship, and assists as needed, with our broker network
- Maintains broker network files
- Assists the Transportation Scheduler when needed
- Assists and trains new customer service representatives as needed.
- Works closely with the sales department; aids as needed
- Interacts with the Accounting department to follow up on Accounts Receivable issues. Other duties as assigned
Food Safety Responsibilities:
- All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
- Follows, monitors and enforces all Good Manufacturing Practices (GMPs) and Pre-requisite programs
Qualifications:
- Associates degree, or higher preferred or a combination of education and experience
- Three years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistic experience, preferably in a food manufacturing environment
- Language Requirement: Ability to effectively communicate and understand orally and in writing in English
- Physical Requirement: Occasionally lift and/or carry up to 30 lbs.
Pay Range: $23.00 - $27.00 per hour. Pay scale is based on experience and education.
Supervisor: Upper Management
FLSA Statues: Non-Exempt
COVID-19: Employees are required to present COVID-19 vaccination or request accommodation in accordance to the law.
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