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Customer Service Representative

2 months ago

Torrance, United States JobsRUs.com Full time

Title: Customer Service Representative (Logistics)

Location: Torrance, CA

Pay: $23-$27/HR (Pay scale is based on experience and education)

Schedule: Monday-Friday 8am-5pm

Benefits Available

Job Summary: This position is responsible for maintaining positive relationships with customers' representatives: ensuring customers' requirements are met as set forth by the Company.

Essential Job Functions:
-Maintains customer records by updating account information
-Enters customer orders into the accounting system and maintains customer order spreadsheets
-Verifies pricing of all new purchase orders
-Verifies inventory against purchase orders
-Review the production schedule to ensure order can be fulfilled
-Review purchase orders and sales orders
-Confirms orders with brokers and customer via fax, e-mail or phone
-Corresponds with customer via phone, e-mail, internet, and written correspondence regarding the status of orders
-Communicates within the company regarding customer orders and ship dates
-Receives and processes Sample Requests including inter-company communication, preparing shipment and scheduling pick up
-Assists QA with resolving claims or customer complaints and communicates resolution if appropriate
-Oversees customer accounts, ensuring all processes are being attended to; including account status, product deliveries and customer records
-Maintains a professional relationship, and assists as needed, with our broker network
-Maintains broker network files
-Assists the Transportation Scheduler when needed
-Assists and trains new customer service representatives as needed
- Works closely with the sales department; aids as needed
-Interacts with the Accounting department to follow up on Accounts Receivable issues
Other duties as assigned

Food Safety Requirements
-All employees are required to immediately report and assist in the elimination or control of any food safety issues they observe to their supervisor
-Follows, monitors and enforces all Good Manufacturing Practices (GMPs) and Pre-requisite programs

Qualifications:
-Associates degree or higher or a combination of education and experience
-Three years of combined administrative experience, Sales, Customer Service, Inventory Control and/or Logistics experience, preferably in a food manufacturing environment
-Language Requirement: Ability to effectively communicate and understand orally and in writing in English
-Physical Requirement: Occasionally lift and/or carry up to 30lbs

Supervisor: Upper Management

FLSA Status: Non-Exempt