HVAC Dispatcher

1 month ago

St Petersburg, United States Hale's Air Conditioning Service, Inc. Full time
Join Our Ever-Growing Team

Hale's AC is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in St. Petersburg, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.

Primary Responsibilities:
  • Report to the Operations Manager.
  • Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
  • Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
  • Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the client's convenience.
  • Communicate with the Purchasing and Warehouse Coordinator to help arrange the efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
  • Strictly adhere to the Dispatching for Results Priority Service Schedule, ensuring the "Right" technician is sent to the "Right" appointment.
  • Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
  • Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
  • Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
Ideal Candidate:
  • Highly detail-oriented
  • Able to think quickly and recognize opportunities
  • Willing to take ownership of their results
  • Excellent communication skills
  • Strong organizational abilities
  • Ability to work in a fast-paced environment
If you are a proactive individual with a passion for customer service and operational excellence, we want you to join our team at Hale's AC

About Us

If you're looking for a fulfilling career in heating and cooling services in St. Pete, Hales AC is the place for you. Since 1986, we've been "The Cool Choice," offering exceptional HVAC services and creating a dynamic work environment for our team members.

Who We Are

Hales AC is dedicated to providing the highest level of reliable service for our customers' comfort needs, and we extend this dedication to our team. Our workplace is built on integrity, teamwork, and continuous improvement. We believe in investing in our employees, providing ongoing training to keep everyone up-to-date with the latest technology and industry advancements.

We are more than just a service provider; we are a community. Hales AC actively participates in Lennox's Feel the Love campaign and supports the Special Olympics, reflecting our commitment to making a positive impact.

Why Work With Us

At Hales AC, we recognize talent and promote from within, ensuring our team members have ample opportunities for career advancement. We reward hard work and dedication with competitive salaries, great bonuses, and comprehensive benefits. Our supportive and inclusive work environment fosters professional growth and personal satisfaction.

What We Offer
  • Career Growth: We believe in nurturing our employees' potential. Many of our team members have advanced into leadership positions, thanks to our commitment to promoting from within.
  • Ongoing Training: All our technicians receive continuous training, ensuring you stay at the forefront of industry advancements and technology.
  • Community Involvement: Be part of a team that values community service and makes a difference through initiatives like Lennox's Feel the Love campaign and supporting the Special Olympics.
  • Supportive Environment: Our friendly and professional team works together to achieve common goals, providing a supportive atmosphere where everyone can thrive.
  • Innovative Products: As a Lennox Premier Dealer, you'll work with high-tech and innovative products, offering cutting-edge solutions to our customers.

Join Our Team

We're growing and looking for dedicated professionals committed to delivering the best service. If you're passionate about the HVAC industry and want to be part of a supportive, forward-thinking company, Hales AC is the perfect place for you. Join us and build a rewarding career while making a positive impact in the community.

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