Customer Service Specialist-HomeSmart Job

2 months ago


St Paul, United States Xcel Energy Full time

** Customer Service Specialist-HomeSmart Job**

Location(s): MN - Roseville

**Position Summary**

The HomeSmart Customer Service Representatives primary responsibility is to respond to all new and existing HomeSmart from Xcel Energy customers request for service, to answer all customer inquiries, and to help solve problems and offer solutions in a respectful and efficient manner satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy, and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved.

**Essential Responsibilities**

* Provide excellent customer service to potential and existing HomeSmart from Xcel Energy customers for appliance repair and HVAC sales. Assist customers in signing up for the plan, account inquiries, replacement inquiries, cancellations, reimbursements, service requests, HVAC sales appointments, and water heater sales. Analyze and resolve customer problems and complaints concerning HomeSmart from Xcel Energy service billings, payments, and service. Dispatch service requests to appropriate contractors. Process after hours service orders from HomeSmart from Xcel Energy answering service.

* Sell and promote HomeSmart product and services through various marketing strategies. Offers customers a variety of options to suit their home comfort needs. Including water heater sales and scheduling sales appointments.

* Perform other specialized tasks and projects as assigned by supervisor and manager. Participate in specialized projects such as serving on quality teams, committees, and process improvement teams.

* Administer correspondences to customers including confirmation letters, cancellation and renewal letters, and other correspondence as necessary for the efficient operation of HomeSmart.

* Assist in training new employees by demonstrating and explaining correct policies, procedures, and evaluating trainee performance.

* Establish and maintaining professional relationship with contractor personnel, other Xcel Energy business units and within the HomeSmart from Xcel Energy department.

**Minimum Requirements**

* High School Diploma or equivalent.

* 1+ year of customer service experience required, 18 months preferred.

* Experience promoting product and services preferred.

* Call Center experience preferred.

* Bilingual/Spanish experience is a plus.

_______________________________________________________________________________________________

**COVID-19 Vaccine Requirement**

COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, and in accordance with federal requirements, Xcel Energy requires all new employees be at least partially vaccinated by their start date and fully vaccinated by Jan. 4, 2022, or receive a formal medical or religious accommodation.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If youre ready to be a part of something big, we invite you to join our team.

Posting Notes: MN - Roseville || MN - Roseville || United States (US) || Customer And Innovation || 21050:HomeSmart MN || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $15.50 to $21.70 per hour

to see our benefits

Requisition Number: 38574

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com

| | | |

**ACCESSIBILITY STATEMENT**

Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

**Job Segment:** Sustainability, Gas, HVAC, Customer Service, Energy, Operations



  • St Paul, United States Energy Central Full time

    **Location:** **Rqd Education:** **Rqd Experience:** Less than 2 years Location(s): MN - Roseville **Position Summary** The HomeSmart Customer Service Representative's primary responsibility is to respond to all new and existing HomeSmart from Xcel Energy customers request for service, to answer all customer inquiries, and to help solve problems and offer...


  • North Saint Paul, United States KB Service Company Full time

    Job DescriptionJob DescriptionWe are seeking a Dispatcher Customer Service to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Work with Customers to schedule their service needsHandle customer inquiries and complaintsProvide information about products...


  • St Paul, United States League of Minnesota Cities Full time

    Come join our team! The Department of Safety and Inspections is hiring a DSI Customer Service Specialist. This is an exciting opportunity to provide customer service by preparing and issuing licenses, permits, and processing financial transactions. - Customer Service Specialist, Customer Service, Specialist, Retail, Service


  • St Paul, United States Napleton Auto Group Full time

    The Ed Napleton Automotive Group is looking for our next Automotive Collision Customer Service Specialist located at Wayzata Collision Center, the Automotive Collision Customer Service Specialist isresponsible for estimating and calculating the cost to repair a vehicle, to replace vehicle parts, or the entire vehicle. The Ed Napleton Automotive Group is...


  • St Paul, United States Careericq Full time

    ****Retail Customer Service Specialist**** Dick's Sporting Goods | Osseo , MN 55369 Posted **May 20, 2021** **Job Description** On our team, everyone plays a critical role providing genuine, helpful and friendly service to help our athletes perform at their best and enjoy their sport. We're committed to creating an inclusive and diverse workforce, reflecting...


  • St Paul, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Service 3

    2 months ago


    St Paul, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004422 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service 3** for our **Eagan, MN location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...


  • St Paul, United States Wright-Hennepin Cooperative Electric Association Full time

    Description Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and...


  • St Paul, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...


  • St Paul, United States MacArthur Co. Full time

    Description: MacArthur Company, a 100% employee-owned company, is a leading national distributor of building materials to the construction industry. We are looking for an outgoing and detail-oriented Customer Credit Specialist to join us in our mission of providing unmatched customer service to our customers throughout all areas of our organization. As a...


  • St Paul, United States MacArthur Co. Full time

    Description: MacArthur Company, a 100% employee-owned company, is a leading national distributor of building materials to the construction industry. We are looking for an outgoing and detail-oriented Customer Credit Specialist to join us in our mission of providing unmatched customer service to our customers throughout all areas of our organization. As a...

  • Customer Service

    2 months ago


    St Paul, United States TCC MATERIALS COMPANY Full time

    ** TCC Materials** ** Customer Service & Corporate Support Specialist** Mendota Heights, MN 55120 **Job Summary** To actively support and promote TCC Materials & Amcon Concrete Products lines of products with outside sales and other members of the distribution team. Primary emphasis is placed upon providing both external communications and internal support...

  • Customer Specialist

    2 months ago


    St Paul, United States CarMax Full time

    7633 - Maplewood - 1325 Beam Avenue E, Maplewood, Minnesota, 55109 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...


  • St Paul, United States Circle K Full time

    Store 2746157: 1845 So. Robert Street, West St. Paul, Minnesota 55118 Availability - Shift/Days Day Shift - All Days Food Service Specialist We want you to join our team as a Food Service Specialist . This is no ordinary job and you are not an ordinary person. If you have the desire to learn new skills, work in a fast-paced, fun environment and interact with...


  • St Louis, United States TEKsystems Full time

    Description: Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of...

  • Customer Service Spec

    2 months ago


    St Paul, United States Summit Orthopedics Full time

    ** Customer Service Spec** **Job Category****:** Staff **Requisition Number****:** CUSTO01335 Showing 1 location **Job Details** **Description** Personal Growth. Expansion. Teamwork. Innovation. Be a part of a truly patient-first environment and an organization that cares about their employees. The Customer Service Specialist will respond to patient...


  • St. Paul, United States TPTTwin Cities Public Television Full time

    Description Twin Cities PBS (TPT) is one of the most innovative public media organizations in the country. Every day, TPT uses the power of media to advance local storytelling, spur engagement and learning, help young people succeed and support adults in the pursuit of lifelong learning. The Customer Support Specialist is responsible for interacting...


  • St Paul, United States White House Custom Colour Full time

    WHCC is a professional photo and press printing lab offering a high-energy, positive work environment. As a production-focused company, we have multiple facilities and hundreds of expert employees who handcraft and assemble our products here in the US. From aspiring photographers to consumer brands, all of our clients require exceptional quality and design....


  • St Louis, United States Clout Promotions Full time

    Job Description Job Description Customer Support Specialist We are seeking a Customer Support Specialist to join our growing marketing team in St. Louis, MO. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support. Responsibilities: Field incoming calls, emails, and chat messages from...


  • St Paul, United States growroseville.com Full time

    Full-Time Customer Service Agent at H.B. Fuller Available Openings: 1 Posted Date: May 14, 2021 Industry: Customer Service Pay Type: Salary Compensation: TBD Education Level: Bachelor's Degree The Customer Service Specialist reports to the Customer Service Supervisor and has account management responsibilities. They are the single point-of-contact for their...