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Quality Failure Analysis Specialist

2 months ago

Greer, United States Proterra Inc Full time
About the Role - You Will:

  • Perform "triage" failure analysis of packs that are returned from the field, from customer plants, and product audit or reliability failures (module, ABAY, and pack level) with the focus on starting the 8D process.
  • Actively participle in Root Cause Analysis and Problem Solving to determine source of failure from returned packs.
  • Maintain thorough, detailed documentation of analysis work done utilizing Jira and our Manufacturing Execution Systems for traceability and to assist cross-functional teams in Root Cause Analysis.
  • Assist with the teardown and evaluation of packs during development builds.
  • Perform pack analysis and provide containment support for quality issues at customer locations when needed.
  • Interface with engineering and production departments to troubleshoot mechanical and electrical issues.
  • Upon completion of root cause investigation, communicate findings to the production reman/rework tech so that they may bring the pack back to a functional level as deemed appropriate.
  • Suggest improvements to process, machines, and/or materials to minimize the occurrence of or ideally eliminate identified failure modes.
  • Maintain daily 5S standards.
  • Perform other duties as assigned by management.
About Our Group
  • As strategic partners, the Quality team strives to ensure that our values, culture and engagement always allow us to do great things for our company.
  • We strive to provide the highest-level service and support to our clients each and every day.
  • We work collaboratively to build strong relationships with our clients, partners, and own team.
  • We treat each other with respect, and always try to have a little fun every day
  • This position will be part of the Quality team that supports Proterra's Manufacturing and Engineering operations.
  • You will report to a Customer Quality Managerand collaborate with other Battery cross-functional team members in the Greer Powered 1 manufacturing location as well as associates located at our headquarters in Burlingame, CA.
About You
  • Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
  • Customer-focused attitude, with high level of professionalism and discretion.
  • Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
  • Detail-oriented, resourceful and diligent.
  • Strong time management and organizational skills.
  • Sound judgment and problem-solving skills.
  • Excellent English written and verbal communication skills.
Your Experience Includes
  • High School diploma or equivalent (Associates degree in relevant technical field preferred)
  • 3+ years of Electrical technician experience
  • Experience with automotive electronic and mechanical systems, including hands-on high voltage applications
  • Proven ability to read and interpret engineering requirements from text to drawings to schematics
  • Proven ability to use a variety of tools, precision-measuring instruments and gages (ex: isolation testing, multimeters, oscilloscopes, data acquisition systems, etc)
  • Familiarity with serial communication protocols (ex: CAN, SPI, ethernet) in automotive applications. Ability to program is a plus.
  • Familiarity with battery manufacturing processes is a plus.
  • Experience with quality inspections and working within an automotive quality management system a plus.
  • Formal problem-solving experience and certifications are preferred but not required
  • Physical Demands:
    • May work various shifts as needed; may be requested to travel to different locations.
    • Lifting up to 25 pounds and occasionally 50 pounds.
    • Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
    • Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.
    • Manual dexterity with occasional repetitive finger motion.
  • Environmental Demands:
    • Ability to work in manufacturing environment with extreme heat and cold conditions.
    • Wear protective clothing or respiratory protective equipment.
    • Works with irritant chemicals, gases, etc.


Location: Greer, SC

Travel: 5-20%

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)